Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 02 Mar 2021 15:57:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation اسراء                    Customer:  ????? Bot:  وجه الفتاة! لم أستطع الحصول على ذلك ، أنا روبوت جديد في المدينة وأتعلم مع مرور الوقت.   يمكنك محاولة إعادة صياغة سؤالك. Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  عملية الإرجاع Bot:  يرجى اختيار موقعك Customer:  Bahrain Bot:    هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.   طلب إرجاع المنتج أونلاين من حسابك. أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]   لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes            07:25 PM, 02nd Mar                     اسراء                    Helloooooo??           07:26 PM, 02nd Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:28 PM, 02nd Mar                     اسراء                    Hi Mayar           07:28 PM, 02nd Mar                     اسراء                    I requested to return an item but no one contacted me yet           07:29 PM, 02nd Mar                     اسراء                    Order #7437756678           07:29 PM, 02nd Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           07:31 PM, 02nd Mar                     اسراء                    Ok           07:34 PM, 02nd Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97338883943)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.   We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance. ​           07:37 PM, 02nd Mar                     اسراء                    Okay thank you           07:38 PM, 02nd Mar                   mayar                   send your address and phone number to check it           07:40 PM, 02nd Mar                   mayar                   Are you still with us?           07:44 PM, 02nd Mar                     اسراء                    38883943           07:44 PM, 02nd Mar                     اسراء                    House 223           07:44 PM, 02nd Mar                     اسراء                    Road 2117           07:44 PM, 02nd Mar                     اسراء                    Block 721           07:44 PM, 02nd Mar                     اسراء                    Jidali           07:44 PM, 02nd Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           07:47 PM, 02nd Mar                     اسراء                    Sure           07:49 PM, 02nd Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:51 PM, 02nd Mar                   mayar                   Is there anything else i can help you with?            07:53 PM, 02nd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:56 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2178795