Subject: Ticket Assigned - need escalation
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Tue, 02 Mar 2021 08:51:36 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation Skating Magnifier                    how many to sent by email 2 days agao           12:04 PM, 02nd Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:04 PM, 02nd Mar                     Skating Magnifier                    kindly check you email           12:05 PM, 02nd Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           12:12 PM, 02nd Mar                     Skating Magnifier                    ok.thanks           12:14 PM, 02nd Mar                   mayar                   Kindly send your order number           12:16 PM, 02nd Mar                     Skating Magnifier                    idk the order number but i have the reference id 105811008497           12:18 PM, 02nd Mar                   mayar                   your order number starts with 8           12:21 PM, 02nd Mar                   mayar                   Are you still with us?           12:23 PM, 02nd Mar                     Skating Magnifier                    8238409781           12:24 PM, 02nd Mar                   mayar                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           12:28 PM, 02nd Mar                     Skating Magnifier                    the mirror is broken when i received, its fuly covered so i didnt see if its broken or not           12:30 PM, 02nd Mar                     Skating Magnifier                    what should i do?           12:30 PM, 02nd Mar                   mayar                   Kindly send us photo  of that mirror           12:32 PM, 02nd Mar                     Skating Magnifier                    where to send?           12:32 PM, 02nd Mar                   mayar                   if you are not able to send it on chat           12:34 PM, 02nd Mar                   mayar                   Kindly send your email to contact you           12:34 PM, 02nd Mar                     Skating Magnifier                    okay           12:35 PM, 02nd Mar                     Skating Magnifier                    email sent. kindly, check bec this the 3rd times i sent an email.           12:38 PM, 02nd Mar                   mayar                   I mean send me your email address to make our team able to contact you           12:42 PM, 02nd Mar                     Skating Magnifier                    [email-masked]           12:42 PM, 02nd Mar                   mayar                   Is there anything else i can help you with?            12:45 PM, 02nd Mar                     Skating Magnifier                    just follow up. pls.           12:45 PM, 02nd Mar                     Skating Magnifier                    thank you           12:45 PM, 02nd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:48 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2175617