Subject: Ticket Assigned - cancellation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 02 Mar 2021 08:44:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  cancellation mahmoud badr                    Bot:  Hi again! Bot:  Please enter your name Customer:  mahmoud badr Bot:  Hi Mahmoud Badr ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9638251986 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:21 PM, 02nd Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:22 PM, 02nd Mar                     mahmoud badr                    I have complain           12:23 PM, 02nd Mar                     mahmoud badr                    I have order now 6 days ago so better i want cancell my order           12:23 PM, 02nd Mar                     mahmoud badr                    And no one help me for this order iam old in max many thing i buy from max but now its very bad service           12:25 PM, 02nd Mar                   mayar                   Could you please allow me 2 minutes to check your order details?           12:25 PM, 02nd Mar                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971567971153)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           12:29 PM, 02nd Mar                     mahmoud badr                    No i want cancell my order           12:30 PM, 02nd Mar                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           12:33 PM, 02nd Mar                     mahmoud badr                    If i didnt accept the order i cant request again cash on dilivery so iam just inform support max to cancelly order i habe 6 days waiting now and no one contact me           12:35 PM, 02nd Mar                   mayar                   your order will be cancelled automatically  if you do not want to take  it           12:39 PM, 02nd Mar                     mahmoud badr                    Ok           12:39 PM, 02nd Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:39 PM, 02nd Mar                   mayar                   Is there anything else i can help you with?            12:42 PM, 02nd Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:43 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2175574