Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Mar 2021 12:52:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation deloar hossen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  deloar hossen Bot:  Hi Deloar Hossen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6277366071 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966560668486            04:32 PM, 01st Mar                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:33 PM, 01st Mar                     deloar hossen                    Hello good afternoon           04:34 PM, 01st Mar                     deloar hossen                    My order no :6277366071           04:35 PM, 01st Mar                     deloar hossen                    Status ia delivery, but i did not receive my order still not yet           04:35 PM, 01st Mar                   mayar                   We have checked and we would like to inform you that our courier team contacted on (+966560668486) and delivered the order on (6277366071).   We request you to please check with your security, family members and neighbours regarding your order.            04:37 PM, 01st Mar                     deloar hossen                    My number with me,no one contract with me           04:40 PM, 01st Mar                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:41 PM, 01st Mar                   mayar                   Is there anything else i can help you with?            04:43 PM, 01st Mar                     deloar hossen                    Where is my order??i did not get any one call as well,how did a get my order??           04:45 PM, 01st Mar                     deloar hossen                    Can i get number who delivery my order??           04:46 PM, 01st Mar                     deloar hossen                    Hello           04:48 PM, 01st Mar                   mayar                   We request you to please allow us some time so we can work on this and do the needful.  we are going to check then we will contact you           04:49 PM, 01st Mar                     deloar hossen                    Thanks           04:49 PM, 01st Mar                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:51 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2171502