Subject: Ticket Assigned - cancellation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Feb 2021 12:35:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  cancellation my name is omer hayat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  my name is omer hayat Bot:  Hi My Name Is Omer Hayat ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6278205981 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966549035579            04:29 PM, 28th Feb                     my name is omer hayat                    Actually i wanna cancel my order           04:29 PM, 28th Feb                     my name is omer hayat                    6278205981           04:30 PM, 28th Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:31 PM, 28th Feb                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           04:32 PM, 28th Feb                   mayar                   Is there anything else i can help you with?            04:33 PM, 28th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:34 PM, 28th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2166355