Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 13:45:53 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund edenlyn                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  edenlyn Bot:  Hi Edenlyn ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8236877927 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560470389            05:12 PM, 24th Feb                     edenlyn                    i received my order today but there is one missing item           05:13 PM, 24th Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:14 PM, 24th Feb                     edenlyn                    i received my order today but there is one missing item           05:14 PM, 24th Feb                   mayar                   Kindly send your order number           05:14 PM, 24th Feb                     edenlyn                    8236877927           05:15 PM, 24th Feb                   mayar                   Could you please allow me 2 minutes to check your order details?           05:17 PM, 24th Feb                     edenlyn                    sure           05:17 PM, 24th Feb                     edenlyn                    i’ll be waiting           05:18 PM, 24th Feb                     edenlyn                    any update?           05:23 PM, 24th Feb                   mayar                   We see that you are trying to purchase an item from our website which is not  available at the moment. In order to receive any future updates on this product, we would request you to fill in your email address in the Notify Me section.  We would like to inform that we regularly update our product listings so in order to be the first one to get notified, we would highly recommend that you do the above process.  We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance. ​           05:28 PM, 24th Feb                   mayar                   We would like to inform you that we have processed the refund of amount (KWD1.1 ) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is           05:28 PM, 24th Feb                     edenlyn                    hi are you still there?           05:29 PM, 24th Feb                   mayar                   yes           05:33 PM, 24th Feb                   mayar                   Is there anything else i can help you with?            05:33 PM, 24th Feb                   mayar                   Are you still with us?           05:34 PM, 24th Feb                     edenlyn                    still you didn’t give any update for the missing item           05:35 PM, 24th Feb                     edenlyn                    i paid 6 items but i only received 5 items           05:35 PM, 24th Feb                   mayar                   Kindly send name of the missing item           05:37 PM, 24th Feb                   mayar                   Are you still with us?           05:38 PM, 24th Feb                     edenlyn                             05:38 PM, 24th Feb                     edenlyn                    that’s the item which i didn’t receive           05:38 PM, 24th Feb                   mayar                   This item was out of stock that is why we had to cancel it and the amount was refunded from our end           05:40 PM, 24th Feb                   mayar                   We would like to inform you that we have processed the refund of amount (KWD1.1 ) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is           05:40 PM, 24th Feb                   mayar                   Is there anything else i can help you with?            05:40 PM, 24th Feb                     edenlyn                    i insist to refund it to my card instead           05:41 PM, 24th Feb                     edenlyn                    Thank you           05:41 PM, 24th Feb                   mayar                   Sorry it is already refunded we are not able to refund it twice           05:42 PM, 24th Feb                     edenlyn                    refunded where?           05:42 PM, 24th Feb                   mayar                   as a voucher           05:43 PM, 24th Feb                     edenlyn                    I didn’t even received any voucher reference           05:43 PM, 24th Feb                   mayar                   and this is the code of your voucher 8930152744929-98649-25471           05:43 PM, 24th Feb                   mayar                   Is there anything else i can help you with?            05:44 PM, 24th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:45 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2150068