Subject: Ticket Assigned - delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 13:12:09 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery renan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  renan Bot:  Hi Renan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6274624259 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531607427            04:48 PM, 24th Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:49 PM, 24th Feb                     renan                    The delivery guy always told me that he will deliver the package and ive already sent him my location           04:50 PM, 24th Feb                     renan                    But until now NO package came           04:50 PM, 24th Feb                     renan                    2 days ago it was my off so i waited to deliver it to me           04:51 PM, 24th Feb                     renan                    No delivery came           04:51 PM, 24th Feb                   mayar                   Kindly send your order number           04:54 PM, 24th Feb                     renan                    6274624259           04:55 PM, 24th Feb                   mayar                   .اسمحلي بدقيقتين حتى أتفحص بيانات الطلب           04:57 PM, 24th Feb                   mayar                   Could you please allow me 2 minutes to check your order details?           04:58 PM, 24th Feb                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (00966531607427)  ​           05:02 PM, 24th Feb                     renan                    ???           05:03 PM, 24th Feb                   mayar                   Kindly confirm your address and your mobile number           05:05 PM, 24th Feb                   mayar                   Are you still with us?           05:07 PM, 24th Feb                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:11 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2149823