Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Feb 2021 12:40:40 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery User                    Order 8237253670 was not processed successfully. But I’ve made payment through my card.           04:16 PM, 22nd Feb                     User                    I neeed to order things but this is the second time you guys have cut the amount.           04:17 PM, 22nd Feb                     User                    And cancelled my order.           04:17 PM, 22nd Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:19 PM, 22nd Feb                   mayar                   Could you please allow me 2 minutes to check your order details?           04:22 PM, 22nd Feb                   mayar                   Could you please allow me 2 minutes to check your order details?           04:27 PM, 22nd Feb                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8237253670 capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8237252649).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!            04:30 PM, 22nd Feb                   mayar                   Is there anything else i can help you with?            04:32 PM, 22nd Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:36 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2139841