Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Feb 2021 04:41:20 +0000 (UTC)

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">Dear Sir,</div>
<div dir="auto"><br></div>
<div dir="auto">I am getting poor response from Centre point </div>
<div dir="auto"><br></div>
<div dir="auto">Your immediate response is highly appreciated </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks and regards </div>
<div dir="auto">Shahul</div>
<div dir="auto">055 9385536 </div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 15 Feb 2021 at 1:16 PM S.U.Shahul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Dear Sir </div>
<div dir="auto"><br></div>
<div dir="auto">Still the items are not collected </div>
<div dir="auto"><br></div>
<div dir="auto">You may collect from the below new address </div>
<div dir="auto"><br></div>
<div dir="auto">
<div dir="auto" style="border-color:rgb(0,0,0)">AG Facilities Solutions for Contracting and General Maintenance  L.L.C.</div>
<div dir="auto" style="border-color:rgb(0,0,0)">17th Floor , Al Otaiba Tower , National Bank of Bahrain Building</div>
<div dir="auto" style="border-color:rgb(0,0,0)">Hamdan Street</div>
<div dir="auto" style="border-color:rgb(0,0,0)">P.O. Box No : 27245</div>
<div dir="auto" style="border-color:rgb(0,0,0)">Abu Dhabi – UAE</div>
<div dir="auto" style="border-color:rgb(0,0,0)">Phone : 02-633 6225</div>
<div dir="auto" style="border-color:rgb(0,0,0)">Fax : 02-633 1770</div>
<div dir="auto" style="border-color:rgb(0,0,0)">GPS Co-Ordination : <a href="https://goo.gl/maps/Z4mXtWLGvmVaPhVN8" target="_blank" rel="noreferrer">https://goo.gl/maps/Z4mXtWLGvmVaPhVN8</a>
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<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
<div dir="auto" style="border-color:rgb(0,0,0)"><br></div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, 9 Feb 2021 at 1:44 PM S.U.Shahul &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">
<div dir="auto">Reminder </div>
<div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, 1 Feb 2021 at 9:42 PM S.U.Shahul &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">
<div dir="auto">Dear Sir,</div>
<div dir="auto"><br></div>
<div dir="auto">Still product is not collected which is given the return request </div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Thu, 28 Jan 2021 at 8:04 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">
<u></u>

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										Here’s what you need to do next.
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									<a href="https://www.centrepointstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="display:inline-block;font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">
									<img style="border:0px;margin:0px;font-family:Helvetica,Arial,sans-serif" alt=" Centre Point logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-centrepoint.png" width="165"></a>
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												<td colspan=" 2" style="padding:15px 0px 0px;font-family:Helvetica,Arial,sans-serif">Download
													our apps now</td>
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												<a href="https://itunes.apple.com/ae/app/id1161310479f?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">
													<img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19" style="font-family:Helvetica,Arial,sans-serif"></a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">
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												<a href="https://itunes.apple.com/ae/app/id1161310479f?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;font-family:Helvetica,Arial,sans-serif;color:rgb(32,32,32)" target="_blank" rel="noreferrer">iPhone</a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;font-family:Helvetica,Arial,sans-serif;color:rgb(32,32,32)" target="_blank" rel="noreferrer">Android</a>
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													<a href="https://www.babyshopstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;padding:10px 6px;word-wrap:normal;font-family:Helvetica,Arial,sans-serif;color:rgb(255,255,255)" target="_blank" rel="noreferrer">Babyshop</a></span>
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													<a href="https://www.lifestyleshops.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;padding:10px 6px;word-wrap:normal;font-family:Helvetica,Arial,sans-serif;color:rgb(255,255,255)" target="_blank" rel="noreferrer">Lifestyle</a></span>
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													<a href="https://www.centrepointstores.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;padding:10px 6px;word-wrap:normal;font-family:Helvetica,Arial,sans-serif;color:rgb(255,255,255)" target="_blank" rel="noreferrer">Offers</a></span>
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													<a href="https://www.centrepointstores.com/ae/en/search?q=badge.title.en%3AClearance&amp;clr=true%26utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;display:inline-block;padding:10px 6px;word-wrap:normal;font-family:Helvetica,Arial,sans-serif;color:rgb(255,255,255)" target="_blank" rel="noreferrer">Clearance</a></span>
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<div style="font-family:Helvetica,Arial,sans-serif;font-size:24px;margin:0px;padding:0px;text-align:left;font-weight:bold;line-height:32px;color:rgb(32,32,32)">We’ve received your return request.</div>
<div style="font-family:Helvetica,Arial,sans-serif;font-size:16px;margin:0px;padding:10px 0px 0px;line-height:22px;text-align:left;font-weight:normal;color:rgb(32,32,32)">
Hi Shahul Hameed, thank you for getting in touch with us. Here’s how your return 
<span style="text-decoration:none;font-family:Helvetica,Arial,sans-serif;color:rgb(0,185,229)">1000479712</span> 
for order 
<span style="text-decoration:none;font-family:Helvetica,Arial,sans-serif;color:rgb(0,185,229)">9631022318</span> 
will work.Our delivery partner will pick up your return in around 3-5 business days.
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				<strong style="font-family:Helvetica,Arial,sans-serif">Order Details </strong>
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							<div style="font-size:15px;padding:0px;line-height:20px;margin:0px;font-family:Helvetica,Arial,sans-serif;color:rgb(32,32,32)">Description</div>
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							<div style="font-size:15px;padding:0px;line-height:20px;margin:0px;font-family:Helvetica,Arial,sans-serif;color:rgb(32,32,32)">Total Price</div>
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																		<td style="padding:8px 0px 0px;font-weight:600;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">  <strong style="font-family:Helvetica,Arial,sans-serif">SHOEXPRESS</strong>  </td>
																	</tr>
																	<tr style="font-family:Helvetica,Arial,sans-serif">
																		<td style="padding:8px 0px 0px;font-weight:600;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">  Textured Slip-On Mules  </td>
																	</tr>
																						       															        									 																	<tr style="font-family:Helvetica,Arial,sans-serif">
																		<td style="padding:4px 0px 0px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">Color: Black</td>
																	</tr>
																																																			<tr style="font-family:Helvetica,Arial,sans-serif">
																		<td style="padding:4px 0px 0px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">

																			 																		        	      Size: 
																		        	     																		        	     41

																		</td>
																	</tr>
																																							       								    						       								    																	<tr style="font-family:Helvetica,Arial,sans-serif">
																		<td style="padding:4px 0px 0px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">Quantity: 1</td>
																	</tr>
																																</tbody>
</table>
															</td>
															<td width="30%" style="padding:20px 10px 0px 0px;font-weight:600;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="right">
															        						   									 AED 29
															</td>
														</tr>
													</tbody>
</table>
												</td>
											</tr>
																																					<tr style="font-family:Helvetica,Arial,sans-serif">
												<td align="center" style="font-family:Helvetica,Arial,sans-serif">
													<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size:13px;font-family:Helvetica,Arial,sans-serif">
														<tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
															<td width="28%" align="center" style="font-family:Helvetica,Arial,sans-serif">
																<table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="font-family:Helvetica,Arial,sans-serif">
																	<tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
																		<td align="left" style="font-family:Helvetica,Arial,sans-serif">
																																																																																										<img alt="" src="https://f52fa780e48f9b9b14dc-346833fbba1f73b39b1e91f5bc89e64d.lmsin.net/NC-18353K-White-NC-18353K-SXAW19081519_01-150.jpg" width="100%" style="padding:20px 0px 0px;max-width:135px;font-family:Helvetica,Arial,sans-serif">
																																																																																																																																																																																																																																																																																																																		</td>
																	</tr>
																</tbody>
</table>
															</td>
															<td width="40%" style="padding:15px;font-family:Helvetica,Arial,sans-serif" align="center">
																<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size:14px;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)">
																	<tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
																		<td style="padding:8px 0px 0px;font-weight:600;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">  <strong style="font-family:Helvetica,Arial,sans-serif">SHOEXPRESS</strong>  </td>
																	</tr>
																	<tr style="font-family:Helvetica,Arial,sans-serif">
																		<td style="padding:8px 0px 0px;font-weight:600;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">  Duramo High Top Lace Up Sneakers  </td>
																	</tr>
																						       															        									 																	<tr style="font-family:Helvetica,Arial,sans-serif">
																		<td style="padding:4px 0px 0px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">Color: White</td>
																	</tr>
																																																			<tr style="font-family:Helvetica,Arial,sans-serif">
																		<td style="padding:4px 0px 0px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">

																			 																		        	      Size: 
																		        	     																		        	     33

																		</td>
																	</tr>
																																							       								    						       								    																	<tr style="font-family:Helvetica,Arial,sans-serif">
																		<td style="padding:4px 0px 0px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="left">Quantity: 1</td>
																	</tr>
																																</tbody>
</table>
															</td>
															<td width="30%" style="padding:20px 10px 0px 0px;font-weight:600;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)" align="right">
															        						   									 AED 19
															</td>
														</tr>
													</tbody>
</table>
												</td>
											</tr>
																		<tr style="font-family:Helvetica,Arial,sans-serif">
			<td align="center" style="padding:10px 0px 0px;border-top-width:1px;border-top-style:solid;font-family:Helvetica,Arial,sans-serif;border-top-color:rgb(238,238,238)"></td>
		</tr>
		<tr style="font-family:Helvetica,Arial,sans-serif">
			<td style="font-family:Helvetica,Arial,sans-serif">
				
				<table width="100%" border="0" cellspacing="0" cellpadding="0" style="font-family:Helvetica,Arial,sans-serif">
					<tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
						<td width="50%" style="font-family:Helvetica,Arial,sans-serif"> </td>
						<td width="50%" align="right" style="line-height:20px;text-align:left;font-family:Helvetica,Arial,sans-serif">
							<table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px;text-align:left;font-family:Helvetica,Arial,sans-serif">
								<tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
									<td style="font-family:Arial,Helvetica,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)">
										Total</td>
									<td style="font-family:Arial,Helvetica,sans-serif;line-height:25px;font-size:14px;color:rgb(51,51,51)" align="right">
<strong style="font-family:Arial,Helvetica,sans-serif">AED 48</strong>
									</td>
								</tr>
							</tbody>
</table>
						</td>
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				</tbody>
</table>
			</td>
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<td align="center" style="font-family:Helvetica,Arial,sans-serif">
<table border="0" cellpadding="0" cellspacing="0" width="100%" style="font-family:Helvetica,Arial,sans-serif">
<tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
<td style="font-family:Helvetica,Arial,sans-serif">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="max-width:90%;font-family:Helvetica,Arial,sans-serif">
    <tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
        <td align="center" style="font-family:Helvetica,Arial,sans-serif">
            <table border="0" cellpadding="0" cellspacing="0" width="100%" style="font-family:Helvetica,Arial,sans-serif">
                <tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
                    <td align="center" style="font-family:Helvetica,Arial,sans-serif">
                        <table border="0" cellpadding="0" cellspacing="0" width="100%" style="margin-bottom:35px;font-family:Helvetica,Arial,sans-serif">
                            <tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
                                <td width="15%" align="left" style="font-family:Helvetica,Arial,sans-serif">
                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png" style="font-family:Helvetica,Arial,sans-serif">
                                </td>
                                 <td width="85%" align="left" style="font-family:Helvetica,Arial,sans-serif">
                                 <h4 style="margin:0px;font-size:18px;font-family:Helvetica,Arial,sans-serif">1. Box up your return</h4>
                                 <div style="margin:10px 0px 0px;font-size:15px;line-height:19px;font-family:Helvetica,Arial,sans-serif">
                                 Please include the invoice, price tags and any warranty information.
                                 </div>
                                </td>
                                <td style="font-family:Helvetica,Arial,sans-serif">
                                </td>
                            </tr>
                        </tbody>
</table>
                    </td>
                </tr>
                <tr style="font-family:Helvetica,Arial,sans-serif">
                    <td align="center" style="font-family:Helvetica,Arial,sans-serif">
                        <table border="0" cellpadding="0" cellspacing="0" width="100%" style="margin-bottom:35px;font-family:Helvetica,Arial,sans-serif">
                            <tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
                                <td width="15%" align="left" style="font-family:Helvetica,Arial,sans-serif">
                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png" style="font-family:Helvetica,Arial,sans-serif">
                                </td>
                                 <td width="85%" align="left" style="font-family:Helvetica,Arial,sans-serif">
                                 <h4 style="margin:0px;font-size:18px;font-family:Helvetica,Arial,sans-serif">2. Hand over your return</h4>
                                 <div style="margin:10px 0px 0px;font-size:15px;line-height:19px;font-family:Helvetica,Arial,sans-serif">Our delivery partner will pick it up from your doorstep. </div>
                                </td>
                                <td style="font-family:Helvetica,Arial,sans-serif">
                                </td>
                            </tr>
                        </tbody>
</table>
                    </td>
                </tr>
                <tr style="font-family:Helvetica,Arial,sans-serif">
                    <td align="center" style="font-family:Helvetica,Arial,sans-serif">
                        <table border="0" cellpadding="0" cellspacing="0" width="100%" style="margin-bottom:35px;font-family:Helvetica,Arial,sans-serif">
                            <tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
                                <td width="15%" align="left" style="font-family:Helvetica,Arial,sans-serif">
                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png" style="font-family:Helvetica,Arial,sans-serif">
                                </td>
                                 <td width="85%" align="left" style="font-family:Helvetica,Arial,sans-serif">
                                 <h4 style="margin:0px;font-size:18px;font-family:Helvetica,Arial,sans-serif">3. Receive your refund</h4>
                                 <div style="margin:10px 0px 0px;font-size:15px;line-height:19px;font-family:Helvetica,Arial,sans-serif">
                                 This will be issued after we receive your products in our warehouse and conduct a quality check. 
                                 </div>
                                </td>
                                <td style="font-family:Helvetica,Arial,sans-serif">
                                </td>
                            </tr>
                        </tbody>
</table>
                    </td>
                </tr>
            </tbody>
</table>
        </td>
    </tr>
    <tr style="font-family:Helvetica,Arial,sans-serif">
        <td style="font-family:Helvetica,Arial,sans-serif">
             <table border="0" cellpadding="0" cellspacing="0" width="100%" style="margin-bottom:20px;font-family:Helvetica,Arial,sans-serif">
                <tbody style="font-family:Helvetica,Arial,sans-serif">
<tr style="font-family:Helvetica,Arial,sans-serif">
                    <td style="font-family:Helvetica,Arial,sans-serif">
                        <h4 style="margin:0px;font-size:18px;font-family:Helvetica,Arial,sans-serif">Here's how your refund works:</h4>
                        <ul style="padding-left:15px;font-family:Helvetica,Arial,sans-serif">
                            <li style="margin:10px 0px 0px;font-size:15px;line-height:19px;font-family:Helvetica,Arial,sans-serif">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.</li>
                            <li style="margin:10px 0px 0px;font-size:15px;line-height:19px;font-family:Helvetica,Arial,sans-serif">Refunds to your Credit Card or Debit Card may take 4-15 business days to process.</li>
                                                        <li style="margin:10px 0px 0px;font-size:15px;line-height:19px;font-family:Helvetica,Arial,sans-serif">Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.</li>
                                                    </ul>
                    </td>
                </tr>
             </tbody>
</table>
        </td>
    </tr>
</tbody>
</table>
</td>
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<strong style="font-family:Helvetica,Arial,sans-serif">Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<strong style="font-family:Helvetica,Arial,sans-serif">Call us on 800-MYCP (800-6927).</strong> <br>7 days a week, 24 hours a day</div>
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</div>-- <br><div dir="ltr"><div dir="ltr">S.U.Shahul <br><div>        </div>
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</div>-- <br><div dir="ltr"><div dir="ltr">S.U.Shahul <br><div>        </div>
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</div>-- <br><div dir="ltr"><div dir="ltr">S.U.Shahul <br><div>        </div>
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</blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">S.U.Shahul <br><div>        </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2076086