Subject: Ticket Assigned - return
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 21 Feb 2021 15:43:32 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return User                    Hi           07:27 PM, 21st Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,How may I help you?           07:28 PM, 21st Feb                     User                    I got my order but one of the pajama set's pants in missing           07:30 PM, 21st Feb                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a that issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           07:32 PM, 21st Feb                   mayar                   In the meantime, an exchange is not available at https://www.babyshopstores.com/ae/en/department/kids. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Baby shop store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Baby shop store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:33 PM, 21st Feb                   mayar                   Is there anything else i can help you with?            07:37 PM, 21st Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:41 PM, 21st Feb                     User                    Ok thanks           07:41 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2135847