Subject: Ticket Assigned - need escalation
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 21 Feb 2021 14:46:09 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation User                    Hello i have a question about the offer of a mirror it's name lambnet it's supposed to be 4.9 kd but in the app it's still 12.9           06:08 PM, 21st Feb                     User                    So is there any offer of that mirror or not           06:08 PM, 21st Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:13 PM, 21st Feb                     User                    Hello i have a question about the offer of a mirror it's name lambnet it's supposed to be 4.9 kd but in the app it's still .11.9           06:16 PM, 21st Feb                     User                    So is there any offer of that mirror or not??           06:20 PM, 21st Feb                   mayar                   Could you please allow me 2 minutes to check your order details?           06:24 PM, 21st Feb                     User                    Sure           06:27 PM, 21st Feb                   mayar                   Yes this item is on slae           06:31 PM, 21st Feb                   mayar                   sale           06:31 PM, 21st Feb                   mayar                   Is there anything else i can help you with?            06:34 PM, 21st Feb                     User                    How much after sale?           06:34 PM, 21st Feb                     User                    Because sometimes show it's price 4.9 kd and some times 11.9           06:35 PM, 21st Feb                     User                    And before one week it's the same 11.9           06:36 PM, 21st Feb                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:39 PM, 21st Feb                     User                    Sure thank you           06:43 PM, 21st Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:45 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2135504