Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 21 Feb 2021 14:35:02 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation Whirring Cupcake                    Hi no update with my returned it           06:02 PM, 21st Feb                     Whirring Cupcake                    Hi still no update with my returned items.           06:03 PM, 21st Feb                     Whirring Cupcake                    My Order number is 9634257384           06:04 PM, 21st Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:10 PM, 21st Feb                   mayar                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (Contact Number). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           06:14 PM, 21st Feb                   mayar                   On this number +971569116099           06:20 PM, 21st Feb                   mayar                   Is there anything else i can help you with?            06:20 PM, 21st Feb                     Whirring Cupcake                    They took already the item but no update on the status of the refund           06:22 PM, 21st Feb                     Whirring Cupcake                    Last February 13 Saturday its been a week but no update about the status you can refund the amount           06:23 PM, 21st Feb                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:27 PM, 21st Feb                   mayar                   Is there anything else i can help you with?            06:31 PM, 21st Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:34 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2135450