Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Feb 2021 09:35:33 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund User                    Hi           01:07 PM, 21st Feb                     User                    I placed an order yesterday           01:08 PM, 21st Feb                     User                    and one item is cancelled today           01:09 PM, 21st Feb                     User                    my order number is 6275841500           01:09 PM, 21st Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,How may I help you?           01:09 PM, 21st Feb                     User                    can you change the color of this trouser           01:09 PM, 21st Feb                     User                    from blue to red           01:09 PM, 21st Feb                   mayar                   Could you please allow me 2 minutes to check your order details?           01:13 PM, 21st Feb                    
  User                    sure           01:13 PM, 21st Feb                   mayar                   We are sorry to tell you that we are not able to add any item to your order           01:19 PM, 21st Feb                     User                    so how can i use the amount which i have paid           01:20 PM, 21st Feb                     User                    because i have paid the amount of the said order           01:20 PM, 21st Feb                   mayar                   so you can cancel this order and order it again  or you can return the item after receiving your order           01:20 PM, 21st Feb                     User                    if there is any ways to order i can order now           01:20 PM, 21st Feb                     User                    dear           01:21 PM, 21st Feb                     User                    the amount of cancelled trouser           01:21 PM, 21st Feb                     User                    how can i get         
   01:21 PM, 21st Feb                     User                    will you add it in Credit?           01:22 PM, 21st Feb                     User                    or you will return it to my card/           01:22 PM, 21st Feb                     User                    ?           01:22 PM, 21st Feb                   mayar                   We would like to inform you that we have processed the refund of amount SAR25.00 on (2/21/21 ) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           01:28 PM, 21st Feb                   mayar                   is there any thing else i can help you with?           01:28 PM, 21st Feb                     User                    can you add it in credit now?           01:30 PM, 21st Feb                     User                    so i can place an order           01:30 PM, 21st Feb                   mayar                   i'm really sorry to inform you that the amount is
  in process to be reflecting in your card           01:33 PM, 21st Feb                   mayar                   and we will not be able to transfer it to your my credit           01:34 PM, 21st Feb                   mayar                   is there any thing else i can help you with?           01:34 PM, 21st Feb                     User                    no thanks dear           01:34 PM, 21st Feb                     User                    bye tc           01:34 PM, 21st Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:35 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2133568