Subject: Ticket Assigned - refund
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 21 Feb 2021 09:34:55 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund Gliding Fire                    Hi           01:02 PM, 21st Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,How may I help you?           01:03 PM, 21st Feb                     Gliding Fire                    Hi           01:03 PM, 21st Feb                     Gliding Fire                    i had returned one of my item on Thursday           01:03 PM, 21st Feb                     Gliding Fire                    i would like to know how ling it takes for the amount to be credited back to the account           01:04 PM, 21st Feb                     Gliding Fire                    i haven’t received any kind of notification yet           01:04 PM, 21st Feb                     Gliding Fire                    my order number is 9635148513           01:05 PM, 21st Feb                   mayar                   Could you please allow me 2 minutes to check your order details?           01:10 PM, 21st Feb                     Gliding Fire                    Ok           01:10 PM, 21st Feb                   mayar                   We would like to inform you that your product reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           01:14 PM, 21st Feb                     Gliding Fire                    Ok thanks           01:18 PM, 21st Feb                     Gliding Fire                    will i be getting any message from splash once its done?           01:18 PM, 21st Feb                   mayar                   Yes sure           01:22 PM, 21st Feb                   mayar                   We will send you an email           01:22 PM, 21st Feb                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:29 PM, 21st Feb                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:34 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2133559