Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 15:03:31 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation User                    Hello           06:07 PM, 20th Feb                   Bot                   Hi again!           06:07 PM, 20th Feb                     User                    I have one order that was suppose to be delivered today but no one called me           06:07 PM, 20th Feb                     User                    Order #9636056232           06:08 PM, 20th Feb                     User                    May i know where is it? And how long you need to deliver it           06:08 PM, 20th Feb                     User                    ?           06:10 PM, 20th Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:17 PM, 20th Feb                     User                    I have one order that was suppose to be delivered today but no one called me           06:18 PM, 20th Feb                     User                    Order #9636056232           06:18 PM, 20th Feb                     User                    May i know where is it? And how long you need to deliver it           06:18 PM, 20th Feb                     User                    Could you please answer           06:19 PM, 20th Feb                   mayar                   Could you please allow me 2 minutes to check your order details?           06:26 PM, 20th Feb                   mayar                   We have checked and we would like to inform you that our courier team contacted on (+971568011019) and delivered the order on (2/18/2021).   We request you to please check with your security, family members and neighbours regarding your order.            06:27 PM, 20th Feb                   mayar                   Is there anything else i can help you with?            06:32 PM, 20th Feb                     User                    Its not delivered           06:33 PM, 20th Feb                     User                    I bought a baby bed and needs assembling from your side           06:33 PM, 20th Feb                     User                    So i scheduled a time to fix the bed on saturday           06:34 PM, 20th Feb                     User                    2 to 5 pm           06:34 PM, 20th Feb                     User                    now its 6:30           06:34 PM, 20th Feb                     User                    May i know where is the bed           06:35 PM, 20th Feb                     User                    ??????           06:36 PM, 20th Feb                     User                    could you please answer faster           06:37 PM, 20th Feb                     User                    ?????           06:38 PM, 20th Feb                     User                    why no one is responding ??           06:38 PM, 20th Feb                     User                    ?????????????           06:42 PM, 20th Feb                   mayar                   your bed is suppose to be delivered today           06:43 PM, 20th Feb                     User                    Yes           06:43 PM, 20th Feb                     User                    Where is it?           06:43 PM, 20th Feb                     User                    Its 6:45           06:44 PM, 20th Feb                     User                    may i know where is it?           06:44 PM, 20th Feb                   mayar                   Our team will contact you so kindly wait for them and if they did not contact you kindly contact us again           06:44 PM, 20th Feb                     User                    No i need to know when           06:44 PM, 20th Feb                     User                    this is no accepted           06:44 PM, 20th Feb                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:44 PM, 20th Feb                   mayar                   Is there anything else i can help you with?            06:45 PM, 20th Feb                     User                    Just answer me           06:45 PM, 20th Feb                     User                    my concerns           06:45 PM, 20th Feb                     User                    When is it suppose to be delivered           06:45 PM, 20th Feb                     User                    ???           06:45 PM, 20th Feb                     User                    ???           06:46 PM, 20th Feb                     User                    !           06:46 PM, 20th Feb                     User                    why it takes a long time to answer?           06:47 PM, 20th Feb                   mayar                   the concerned team and will be in touch with you after some time           06:47 PM, 20th Feb                     User                    When           06:47 PM, 20th Feb                     User                    no one called since morning           06:47 PM, 20th Feb                   mayar                   they are going to check then will contact you           06:48 PM, 20th Feb                     User                    Delivery suppose to be from 2 to 5pm           06:48 PM, 20th Feb                     User                    Check what           06:48 PM, 20th Feb                     User                    now it 7 pm           06:48 PM, 20th Feb                     User                    hello??           06:49 PM, 20th Feb                     User                    !           06:49 PM, 20th Feb                   mayar                    We request you to please allow us some time so we can work on this and do the needful.           06:53 PM, 20th Feb                   mayar                   Is there anything else i can help you with?            06:56 PM, 20th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:02 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2130512