Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 13:20:42 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund Dunking Camera                    hi           04:54 PM, 20th Feb                     Dunking Camera                    amount deducted and than order cancelled           04:56 PM, 20th Feb                     Dunking Camera                    regarding order 9636418833           04:56 PM, 20th Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:01 PM, 20th Feb                     Dunking Camera                    amount deducted and than order cancelled  regarding order 9636418833           05:01 PM, 20th Feb                     Dunking Camera                    than i ordered same item with new order and again amount was deducted           05:04 PM, 20th Feb                     Dunking Camera                    this is new order Order #9636430210           05:04 PM, 20th Feb                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9636418833) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9636430210).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            05:07 PM, 20th Feb                     Dunking Camera                    but the amount was captured 2 times           05:08 PM, 20th Feb                     Dunking Camera                    2 times deduction from my credit card           05:08 PM, 20th Feb                   mayar                   If it deducted two times kindly send us your bank statement to make usable to do the needful           05:10 PM, 20th Feb                   mayar                   Is there anything else i can help you with?            05:13 PM, 20th Feb                     Dunking Camera                    by mail or screenshot here ?           05:15 PM, 20th Feb                   mayar                   As you wish           05:16 PM, 20th Feb                     Dunking Camera                    ok           05:16 PM, 20th Feb                   mayar                   Is there anything else i can help you with?           05:16 PM, 20th Feb                     Dunking Camera                    no , thnx           05:16 PM, 20th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:16 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2129930