Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Feb 2021 13:12:58 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I did not receive any email confirmation of the order placed. I placed order as guest           04:25 PM, 20th Feb                     User                    9636897327 order number           04:26 PM, 20th Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:26 PM, 20th Feb                     User                    I did not receive any email confirmation of the order placed. I placed order as guest           04:27 PM, 20th Feb                     User                    9636897327 order number           04:27 PM, 20th Feb                     User                    Email received please ignore           04:29 PM, 20th Feb                     User                    Please can you make sure there is no price tags on the order as this is a gift           04:29 PM, 20th Feb                   mayar                   Could you please allow me 2 minutes to check your order details?           04:31 PM, 20th Feb                     User                    Sure           04:31 PM, 20th Feb                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           04:32 PM, 20th Feb                   mayar                   Or you can call the bank to khow what is the problem from there end?           04:33 PM, 20th Feb                     User                    I received an email now saying the order is confirmed           04:33 PM, 20th Feb                     User                             04:35 PM, 20th Feb                     User                    Kindly recheck           04:36 PM, 20th Feb                   mayar                   Yes the order has been placed but may be it will be cancelled if you did not check wit the customer           04:36 PM, 20th Feb                   mayar                   sorry with the bank           04:37 PM, 20th Feb                     User                    The money is also deducted. What do I have to check with the bank           04:39 PM, 20th Feb                   mayar                   Kindly send us your bank statement           04:40 PM, 20th Feb                   mayar                   to do the needful           04:41 PM, 20th Feb                   mayar                   Are you still with us?           04:42 PM, 20th Feb                     User                    Yes           04:44 PM, 20th Feb                     User                    Sending now           04:44 PM, 20th Feb                     User                             04:45 PM, 20th Feb                     User                    Please check if this is sufficient           04:46 PM, 20th Feb                   mayar                   Kindly send us an original  bank statement from your bank           04:48 PM, 20th Feb                     User                    Please wait           04:49 PM, 20th Feb                   mayar                   sure           04:49 PM, 20th Feb                   mayar                   Waiting for you           04:49 PM, 20th Feb                     User                    Since payment was made today it will reflect in bank statement only 2 days later           04:52 PM, 20th Feb                     User                             04:53 PM, 20th Feb                     User                             04:53 PM, 20th Feb                     User                    If this is not sufficient I will provide the bank statement two days later. Don't cancel the order without my authorization.           04:56 PM, 20th Feb                   mayar                   Ok , then  we are waiting for you           04:59 PM, 20th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:59 PM, 20th Feb                   mayar                   Is there anything else i can help you with?            05:00 PM, 20th Feb                     User                    Can you make sure the items will be delivered without price tags or invoice. As these are gifts? Please confirm           05:00 PM, 20th Feb                   mayar                   Sorry we are not able to remove the price tags           05:04 PM, 20th Feb                   mayar                   Is there anything else i can help you with?            05:08 PM, 20th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:12 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2129863