Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 15:53:59 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    how. can i change my order           07:37 PM, 19th Feb                     User                    my order is too big for me sorry i need xl           07:38 PM, 19th Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,How may I help you?           07:39 PM, 19th Feb                     User                    i want to change the size           07:40 PM, 19th Feb                     User                    online please           07:40 PM, 19th Feb                   mayar                   Could you please allow me 2 minutes to check your order details?           07:41 PM, 19th Feb                     User                    wait mam. i will send you details           07:42 PM, 19th Feb                   mayar                   ok           07:43 PM, 19th Feb                     User                    4536390310           07:43 PM, 19th Feb                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store .   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint store .  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:47 PM, 19th Feb                   mayar                   Is there anything else i can help you with?            07:49 PM, 19th Feb                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:53 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2126138