Subject: Ticket Assigned - Return
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 12:34:22 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Return User                    Hello           04:19 PM, 19th Feb                   Bot                   Hi again!           04:19 PM, 19th Feb                     User                    I placed an order and i recieved it but i need to change a size of one of the shirt i need a bigger size           04:22 PM, 19th Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:23 PM, 19th Feb                     User                    Hello mayar           04:24 PM, 19th Feb                     User                    can u exchange it for me please?           04:24 PM, 19th Feb                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-1629 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store .  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:26 PM, 19th Feb                   mayar                   Are you still with us?           04:29 PM, 19th Feb                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:33 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2125361