Subject: Refund approval
From: Mayar Mayar Nasser <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 19 Feb 2021 05:06:27 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 2073592 
Child Ticket: N/A 
Order Date: 01-Feb-2021 
Order ID: 6269714490 /6269714186 /6268609594/6268552105 
Store : Max60343 
Total Price: 257 
Issue Description: Customer received the order and found that three items were missing. 

Case history: The customer has placed the 4 order with a total of 257 RAS items. As per our consignment we can see that all the items have not been shipped however, the customer is complaining that four of his orders were not received. The issue was forwarded to the store and as per them all the items have been shipped and the orders are collected. 

Customer's history: The customer has contacted for the first time regarding this complaint and is with us since 01-Feb-2021. This is the fourth order placed by the customer. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Mayar