Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 12:12:59 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi...I want to enquire regarding status of my order           03:47 PM, 17th Feb                   mayar                   Hi, Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:51 PM, 17th Feb                   mayar                   Kindly send your order number           03:51 PM, 17th Feb                     User                    9635851846           03:53 PM, 17th Feb                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           03:56 PM, 17th Feb                   mayar                   Is there anything else i can help you with?           03:57 PM, 17th Feb                     User                    
 U mean to say payment is still pending           04:01 PM, 17th Feb                   mayar                   yes           04:03 PM, 17th Feb                     User                    What is the reason for this? Should we contact the bank?           04:03 PM, 17th Feb                   mayar                   Kindly check with your bank           04:04 PM, 17th Feb                   mayar                   Is there anything else i can help you with?           04:04 PM, 17th Feb                     User                    Okay...If bank releases payment, this order will be processed right...           04:04 PM, 17th Feb                   mayar                   Yes , sure           04:05 PM, 17th Feb                   mayar                   Is there anything else i can help you with?           04:06 PM, 17th Feb                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:07 PM, 17th Feb   
                                        View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2115959