Subject: New Reply Received - Order inquiry
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 08:01:35 +0000 (UTC)

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Order inquiry  Ticket comment <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>The bellow customer contacted us regarding her order cancelation as her payment is still active in our system and get overdue.</div>
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Please cancel the order and update the Tabby dashboard accordingly. </div>
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<br><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Thank you, </span>
</div>
<div>Best regards,</div>
<div>Heba</div>
<div>​<span>Customer Care Team</span>
</div>
<div><a href="http://www.tabby.ai/" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: break-word; overflow-wrap: break-word" target="_blank">www.tabby.ai</a></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjAwMjEzNjE5MTUsImRvbWFpbiI6InRhYmJ5aGVscC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTMxMzIwNX0.WHp1isUGcBh3LiuEoRQsxF9BB-Cuyn5rOOrFJfUN0jo" data-id="60021361915" style='box-sizing: border-box; cursor: pointer; max-width: calc(100% - 5px); height: auto; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; text-align: right' class="fr-fic fr-dii"></div>
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<div class="freshdesk_quote">
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                            On
                            Sun, 14 Feb at  9:38 AM
                            <span class="separator">,  Tabby &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>The bellow customer contacted us regarding her order cancelation as her payment is still active in our system and get overdue.</div>
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Please cancel the order and update the Tabby dashboard accordingly. </div>
<div dir="ltr">​<br><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Thank you, </span>
</div>
<div dir="ltr">
<div>Best regards,</div>
<div>Heba</div>
<div>​<span>Customer Care Team</span>
</div>
<div><a href="http://www.tabby.ai/" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: break-word; overflow-wrap: break-word" target="_blank">www.tabby.ai</a></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjAwMjEzNjE5MTUsImRvbWFpbiI6InRhYmJ5aGVscC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTMxMzIwNX0.WHp1isUGcBh3LiuEoRQsxF9BB-Cuyn5rOOrFJfUN0jo" data-id="60021361915" style='box-sizing: border-box; cursor: pointer; max-width: calc(100% - 5px); height: auto; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; text-align: right' class="fr-fic fr-dii"></div>
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                            On
                            Sat, 13 Feb at 10:53 AM
                            <span class="separator">,  Tabby &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Dear team,</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" dir="ltr">Hope this email finds you well.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br></div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">The bellow customer contacted us regarding her order cancelation as her payment is still active in our system and get overdue.</div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br></div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Please cancel the order and update the Tabby dashboard accordingly. </div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><br style="box-sizing: border-box"></div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Name: Men H Soltane </div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Mobile number:  971582746119 </div>
<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Email address: [email-masked]</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Order ID:9628066811 </div>
<div dir="ltr">​Awaiting your reply.</div>
<div dir="ltr">
<br><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Thank you, </span>
</div>
<div dir="ltr">
<div>Best regards,</div>
<div>Heba</div>
<div>​<span>Customer Care Team</span>
</div>
<div><a href="http://www.tabby.ai/" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: break-word; overflow-wrap: break-word" target="_blank">www.tabby.ai</a></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NjAwMjEzNjE5MTUsImRvbWFpbiI6InRhYmJ5aGVscC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTMxMzIwNX0.WHp1isUGcBh3LiuEoRQsxF9BB-Cuyn5rOOrFJfUN0jo" data-id="60021361915" style='box-sizing: border-box; cursor: pointer; max-width: calc(100% - 5px); height: auto; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; text-align: right' class="fr-fic fr-dii"></div>
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                            On
                            Wed, 10 Feb at  6:36 PM
                            <span class="separator">,  Tabby &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><span dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; float: none'>Dear team </span></div>
<div dir="ltr"><span dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-weight: 400; float: none'>Hope this email finds you well</span></div>
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                          <blockquote class="freshdesk_quote">
                            On
                            Wed, 10 Feb at  6:17 PM
                            <span class="separator">,  Splash &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div>Hi Tabby,<br><br><br><br>
</div>
<div>Your friends,</div>
<div>The Splash Support Team</div>
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<div class="freshdesk_satisfaction_survey">
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      <div> How would you rate your overall experience?</div>
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          <td style="width: 14.28%;  border-right: 2px #fff solid; text-align:center; padding: 16px 0px; background-color:#e6efdd">
            <a href="https://helpae.splashfashions.com/support/custom_surveys/fb8b8cf23f84196002e1efb9c8ab9036/extremely_happy/new" rel="noreferrer" target="_blank" style="margin:0; padding:5px; text-decoration:none; display:block">Extremely satisfied</a>
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          <td style="width: 14.28%;  border-right: 2px #fff solid; text-align:center; padding: 16px 0px; background-color:#fdfae2">
            <a href="https://helpae.splashfashions.com/support/custom_surveys/fb8b8cf23f84196002e1efb9c8ab9036/neutral/new" rel="noreferrer" target="_blank" style="margin:0; padding:5px; text-decoration:none; display:block">Neither satisfied nor dissatisfied</a>
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          <td style="width: 14.28%;  border-right: 2px #fff solid; text-align:center; padding: 16px 0px; background-color:#fce3e0">
            <a href="https://helpae.splashfashions.com/support/custom_surveys/fb8b8cf23f84196002e1efb9c8ab9036/extremely_unhappy/new" rel="noreferrer" target="_blank" style="margin:0; padding:5px; text-decoration:none; display:block">Extremely dissatisfied</a>
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