Subject: RE: RTS Issue - 9622169108
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 13 Feb 2021 12:04:57 +0000

Hi Shakeeb,

Reminder sent to tech.

Looped you in the email as well.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, February 13, 2021 3:15 PM
To: Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mayar Mayar Nasser <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: RTS Issue - 9622169108

External email sender, please take precaution.
Hi Akshay,

Any update on this issue ?

Regards
shakeeb

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mayar Mayar Nasser" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 20, 2021 8:36:07 PM
Subject: RE: RTS Issue - 9622169108

Raised to tech.

INC0959603

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 20, 2021 2:44 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mayar Mayar Nasser <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RTS Issue - 9622169108

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9622169108

Customer has returned the following items in the mentioned order to the store: 161674850, 162427836

Please find attached receipt shared by the customer for the same. However, customer has also created a return request online from her end again as once she returned the items to the store, the RMA was not published to the hybris and also we have tried to delete the RMA as well but it i snot getting deleted.

Kindly assist in getting the RMA 1000346073 deleted and RMA for the items items that she returned to store published on Hybris so that the customer can receive their refund.

Thank you for your help!

Regards,
Apoorv
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