Subject: Ticket Assigned - Gift Card - Centre Point
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 11:26:41 +0000 (UTC)

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Gift Card - Centre Point 
[email-masked]              

Dear Sir /Madam,

Hope you arewell.

This is inrelation to the telephonic conversation had with customer care on 02 January2021.

I have 3center point gift cards valuing KD. 30/- issued towards end of 2019.

Due thepandemic situation faced was not able to move out for months & just startedmoving out since December 2020. On the recent purchase of cloths from centre point, I had given the centre point cards for use and have been informed thatthe cards have expired. 

It is reallysurprising that such an international organization when the world is faced withsuch a situation where people were restricted for months not able to move out,Centre point has no shame to state that we do not care if you card has expired,when money has been paid to centre point and not facilitated with services thattoo not for a card that is 5 to 10 years but recent.

The worldover people’s visas, payment dues etc. where extended by government &countries and even for expatriates in various countries but for Centre point itseem not of concern. Clearly indicates the level of customer focus & care.

Centre pointis in no position to hold the money paid and need to return the service or cashper the card values per the consumer laws extended by the government. Even thegovernment of Kuwait extended all expiring visa, license, etc. for months on.

Appreciateyour positive review and await hearing from you.

Kindregards,

ShennuOommen

Mob.:96990708

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1962058