Subject: RE: Damaged item(WWD) - 9626016462
From: Sachin Maheshwari <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Babyshop Home Delivery <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 6 Feb 2021 11:02:36 +0000

Hi,

With the image, I am not able to understand the issue.

Hi Dhan @Babyshop Home Delivery<mailto:[email-masked]>, can you pls get this checked.

Regards,
Sachin

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, February 6, 2021 2:39 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Mayar Mayar Nasser <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Damaged item(WWD) - 9626016462

External email sender, please take precaution.
Hi Sachin,

Hope you are doing well.

Kindly assist to arrange a technician visit for the customer on the below case, customer reported on Jan 13, 2021 that the top shade of the Baby stroller customer has received is not closing. The same was escalated to WWD team regarding the same on Jan 13, 2021 but receiving no update on this. Please find attached the image customer has shared for the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mayar Mayar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 28, 2021 12:08:50 PM
Subject: Damaged item(WWD)

Hi Team,
​
Please take a look at ticket #1980255

Problem Statement: Damaged item(WWD)

Order Date : 2/1/2021
Order ID: 9626016462
Tracking ID: 15528179626016462

Assistance Required: Fix or change the Damaged item

Issue Description: The customer contacted us and he said that the top shade of the baby Stroller is not closing.An escalation has been raised to wwd team but no response from there end.  Kindly do the needful.

Regards,
CS Team Mayar

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