Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 15:40:15 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto"><div>Its been 7 days as of today and no message or email of order confirmation has been received.<div dir="auto"><br></div>
<div dir="auto">You said that it will take 4-5 working days and you'll receive sms and an email.</div>
<div dir="auto"><br></div>
<div dir="auto">Kindly change your policy accordingly. Or deliver the items as per given time.</div>
<div dir="auto"><br></div>
<div dir="auto">This is not acceptable.</div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 2 Feb 2021, 10:03 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Syed,<br>
</div>
<div dir="ltr">
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style="font-size:14px">Thank you for getting in touch with us.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We see that you have placed your order on 28/1/2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> For more information on click and collect orders, we request you to visit the following link:</span><br>
</div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><a href="https://www.splashfashions.com/sa/en/click-and-collect" rel="noreferrer" target="_blank">https://www.splashfashions.com/sa/en/click-and-collect</a></span><br>
</div>
<div><br></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span><br>
</div>
<div><br></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span><br>
</div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">The Support Team </span></div>
</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2046281