Subject: Re: Missing items/Refund approval - 8377978028
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mayar Mayar Nasser <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 1 Feb 2021 08:07:45 -0700 (MST)

Hi Jessie, 

Kindly asisst on the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Mayar Mayar Nasser" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, January 30, 2021 5:25:14 PM 
Subject: Missing items/Refund approval - 8377978028 

Hi Jessie, 

Problem Statement: Missing Item/Refund Assistance 

Ticket ID: 1947685 
Child Ticket: 1957392 
Order Number: 8377978028 
Order Date: Apr 15, 2020 
AWB: 100041430583 
Missing Item: 161347723 - - Bright Starts Baby Walker with Light and Sound & 161221889 - - Juniors Canopy for Bed 
Order Value: KWD 103.23 

Issue Description: Customer reported missing item in their order, the item mentioned above. However, the total value of this item is KWD 36.83 so we raised a Child ticket to confirm whether the item was shipped or not but WH has confirmed shipping the items and courier has confirmed delivering what they received. Customer has checked the package again and has confirmed they did not receive these items. 

Missing item refund value: KWD 36.83 

Case History: Customer contacted us and reported that they did not receive the above mentioned item. Customer was asked to check the consignment again and did confirm not receiving the items again. We have raised a Child ticket to confirm if the item was sent, as per wh they have shipped all the items. 

Customer is waiting for their refund and wants the same to be processed on priority. Asking for refund approval directly as the item value is over KWD 36.83 and is pending from a long time. 

Customer History: This is customer's first time ordering with us. 

Assistance Required: Requesting you to please assist in getting a refund approval for this missing item so we can close this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mayar Mayar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 8 January, 2021 17:23:50 
Subject: Refund approval 

Hi Team, 

Customer told that he did not receive two items from his order and he wants to be refunded asap. 
missin( 161347723 - - Bright Starts Baby Walker with Light and Sound & 161221889 - - Juniors Canopy for Beds). the amount of these two items is 36.83 KWD. 

Order no 8377978028 
Email: [email-masked] 

Kindly provide the approval to do the needful. 
Ticket no 

Regards.