Subject: Fw: Transcript of Wednesday, February 15th, 2023, 02:24:32 am. Operator: Harry. Visitor: Traveler
From: Deeksha Dadu <[email-masked]>
To: harsh sharma <[email-masked]>
Date: Wed, 15 Feb 2023 08:09:46 +0000

________________________________
From: Charles Neville <[email-masked]>
Sent: Wednesday, February 15, 2023 11:57 AM
To: manager <[email-masked]>
Subject: Fwd: Transcript of Wednesday, February 15th, 2023, 02:24:32 am. Operator: Harry. Visitor: Traveler

Hi,

Harry didn’t give the usual ‘there is a price guide on the itinerary’ response here.

Also can you check the payment methods FAQ? We haven’t charged a transaction fee since 2016 and accept AMEX now. Is this from an old version of our FAQs?

Thanks,

Charles

---------- Forwarded message ---------
From: 'LiveChat' via Sales Forms <[email-masked]<mailto:[email-masked]>>
Date: Wed, 15 Feb 2023 at 03:42
Subject: Transcript of Wednesday, February 15th, 2023, 02:24:32 am. Operator: Harry. Visitor: Traveler
To: <[email-masked]<mailto:[email-masked]>>

        [X]

Chat transcript

ref https://jaywaytravel.com/austria?kwd=austria%20vacation&matchtype=p&device=c&gclid=EAIaIQobChMIrv268LWW_QIVlsmUCR2hOgEGEAAYASAAEgJ1g_D_BwE

        Harry   Wed, 02/15/23 02:24:32 am UTC

Hi there, can we help you plan your upcoming vacation?

        Traveler        02:24:32 am

hello I just came across your website and was looking

        Harry   02:24:53 am

Hey There, Welcome to JayWay Travel. How can I assist you today?

        Traveler        02:26:00 am

The City of Light & The Best of Switzerland
it shows 10 days, how much does this roughly cost

        Harry   02:26:33 am

There is no set cost for our services.

We specialize in planning customized tours based on your budget, preferences and interests.
How many members would there be in the travel group? Please specify if there are children travelling with you.

        Traveler        02:27:04 am

four adults. my youngest is 17 yrs

        Harry   02:27:25 am

Do you also know when you would want to leave?

        Traveler        02:27:33 am

i am from canada
around july 20 i suppose from dubai

        Harry   02:28:34 am

Sure, we can get one of our expert vacation planners to get in touch with you with more information.

May I know your name, email and phone number?

        Traveler        02:29:03 am

can you tell me first if you guys charge for your services...how does this work

        Harry   02:29:28 am

Our process begins with us scheduling a phone conversation to find out more about where you'd like to travel and your preferences and interests. This initial consultation is provided free of charge with no obligation to purchase.

        Traveler        02:29:54 am

sure and then what happens afterwards?

        Harry   02:32:51 am

Once you are okay with the itinerary you can pay some amount to book the vacation.
Are we still connected?
We will present you with a package price based on the your needs and preferences. This price will represent the final price for all of our services. For example whether we speak once over the phone or ten times the price of the package will not change for our time provided.

        Traveler        02:35:52 am

yes, am here
can four ppl stay in one hotel room to save on cost

        Harry   02:36:48 am

We are the front desk of JayWay travel only, We donot have the general information.

However, I will be more than happy to check with our sales team about this.
May I know your name, email and phone number?

        Traveler        02:37:00 am

i guess you take payment via credit card, do you take american express credit card
okay

        Harry   02:37:44 am

We accept payments by check, bank transfer and credit card payments with Visa or Mastercard (transaction fee applies). Card payments can be made online through a secure payment gateway.

        Traveler        02:38:05 am

okay

        Harry   02:38:49 am

May I know your name, email and phone number?
Are we still connected?
It seems you are otherwise occupied. I will close this chat now. Please feel free to contact us any time you wish with your query.

Harry archived the chat
02:42:21 am

Duration: 17m 49s
Chat started on: https://jaywaytravel...and-the-best-of-switzerland#itinerary<https://jaywaytravel.com/itineraries/paris-and-the-best-of-switzerland#itinerary>
Referrer: https://jaywaytravel.com/itineraries
Visitor geolocation: Mississauga, Ontario, Canada / 99.246.104.165
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Charles Neville
Marketing Director,  JayWay Travel Inc.
M +420 720 574 576
T +1 914 500 8984
E [email-masked]<mailto:[email-masked]>
W jaywaytravel.com<https://jaywaytravel.com/>
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