Subject: Colocation chats audit for 01/12/2023
From: Harsh Sharma <[email-masked]>
To: Anish Nair <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 13 Jan 2023 05:45:21 -0700 (MST)

Hello Team, 

Please find the Colocation chats audit for 01/12/2023. 

Chat ID: ROQC7K3MHR 
Visitor and Harry 
Chat started: Yesterday, 06:12 am 
Harry 
Hello, would you like to talk about our services? 
Visitor 
Yes 
Harry 
Are you interested in any of the services we provide? https://www.colocationamerica.com/services 
Are we still connected? 
06:16:02 am 
Visitor left the chat 

Comment: Incomplete chat, cx left the chat after the initial response. 
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Chat ID: ROQCMPNJGQ 
Chat started: Yesterday, 07:58 am 
Harry 
Hello, would you like to talk about our services? 
Visitor 
My phone 91+9836363677 
Harry 
Are you interested in any of the services we provide? https://www.colocationamerica.com/services 
Visitor 
FB_IMG_1671252864764.jpg 
Visitor 
I would like to webserver into ruspbery pie Please call 
Harry 
Are you interested in any of the services we provide? https://www.colocationamerica.com/services 
Visitor 
FB_IMG_1671252851644.jpg 
Harry 
Unfortunately, we're not a general helpdesk. We are a Colocation, Dedicated servers, and IP transit service provider. We are able to provide these services: https://www.colocationamerica.com/services 
It was nice talking to you. Have a great day, goodbye! 
08:02:21 am 
Harry closed the chat. 

Comment: General query, the agent informed as per process guidelines. 
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Chat ID: ROQCRQUWM6 
Amit and Harry 
Chat started: Yesterday, 08:27 am 
Harry 
Hello, would you like to talk about our services? 
Amit 
Harry , do you help me giving a good knowledge that about server, my ph 91 98363 63677, I have been doing server experience in 20 years 
Harry 
Hi 
Unfortunately, we're not a general helpdesk. We are a Colocation, Dedicated servers, and IP transit service provider. We are able to provide these services: https://www.colocationamerica.com/services 
It was nice talking to you. Have a great day, goodbye! 
08:29:12 am 
Harry closed the chat. 

Comment: General query, the agent informed the cx as per process guidelines. 
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Chat ID: ROQCTR4AGW 
Amit and Harry 
Chat started: Yesterday, 08:36 am 
Amit 
Pre-chat form 
Name: 
Amit 
E-mail: 
[email-masked] 
Harry 
Hello. How may I help you? 
Are you interested in any of the services we provide? https://www.colocationamerica.com/services 
Amit 
Send me what you know about computer. 
Harry 
Unfortunately, we're not a general helpdesk. We are a Colocation, Dedicated servers, and IP transit service provider. We are able to provide these services: https://www.colocationamerica.com/services 
It was nice talking to you. Have a great day, goodbye! 
08:37:41 am 
Harry closed the chat. 

Comment: General query, the agent informed the cx as per process guidelines. 
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Chat ID: ROSDC6F8G2 
Visitor and Jonathan 
Chat started: Yesterday, 01:58 pm 
Jonathan 
Hello, would you like to talk about our services? 
Visitor 
🙂 
Jonathan 
Are you interested in any of the services we provide? https://www.colocationamerica.com/services 
01:59:24 pm 
Visitor left the chat. 

Comment: Incomplete chat, cx left the chat without replying. 
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Chat ID: ROUDBNJTTG 
Chat started: Yesterday, 08:18 pm 
Harry 
Hello, would you like to talk about our services? 
Visitor 
ho 
hello 
i just want a vps server 
Harry 
Unfortunately, we don't provide VPS server. 
We are Colocation America and we provide servers. You can check our services by visiting below link :https://www.colocationamerica.com/services 
Visitor 
just one dedicated server coasr 75dollard? 
and this server have port 25 open or no? 
Harry 
May I get the following information please? 

-Your Name 
-Company Name 
-Power required (in Amps) 
-Any additional hardware required? 
-Type of Server: e.g. One of the present config servers from our site or if custom server then CPU type, RAM, Disk Space, Bandwith, Switch port speed, OS etc. 
-Preferred contact method? 
Are we still connected? 
It appears that you may be otherwise occupied, so I'll bring this chat session to an end. However, if you have any further questions, please do not hesitate to return to Chat at any time. Goodbye, and have a nice day! 
08:24:13 pm 
Harry closed the chat. 

Comment: Cx was looking for VPS, the agent informed as per process guidelines. 
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Chat ID: ROUDKPNE41 
Chat started: Yesterday, 08:52 pm 
Harry 
Hello, would you like to talk about our services? 
Visitor 
Hi 
Harry 
Are you interested in any of the services we provide? https://www.colocationamerica.com/services 
Visitor 
What is the block size and block range of this ip address 
Harry 
Unfortunately, we're not a general helpdesk. We are a Colocation, Dedicated servers, and IP transit service provider. We are able to provide these services: https://www.colocationamerica.com/services 
Visitor 
Block size , block range 
Harry 
Unfortunately, we're not a general helpdesk. We are a Colocation, Dedicated servers, and IP transit service provider. We are able to provide these services: https://www.colocationamerica.com/services 
It was nice talking to you. Have a great day, goodbye! 
08:53:56 pm 
Harry closed the chat. 

Comment: General query, the agent informed as per process guidelines. 
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Chat ID: ROUDWR6C82 
Visitor and Harry 
Chat started: Yesterday, 09:34 pm 
Harry 
Hello, would you like to talk about our services? 
Visitor 
I'd like to know about a dedicated Mac Mini M1 server / 16GB / 1TB 
Harry 
Okay, I can get one of our Sales expert to get in touch with you with more information. 

May I know your full name, email and phone number(along with the country code)? 
Visitor 
Don Grome / [email-masked] / 1 509-389-3089 
Harry 
Thanks for the information. I will forward your concern to our Sales Expert so that they can assist you with your requirements within the next couple of hours. 
Is there anything else I can help you with today? 
Visitor 
no that's all thanks 
Harry 
It was nice talking to you. Have a great day, goodbye! 
09:38:04 pm 
Harry closed the chat. 
09:38:14 pm 
Visitor rated the chat as good 

Comment: Chat was handled as per process guidelines and the lead was forwarded to the client. 
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Thanks and regards, 
Harsh Sharma