Subject: Re: HFL call report for 21st Nov
From: Deeksha Dadu <[email-masked]>
To: Gaurav Yadav <[email-masked]>, Anish Nair <[email-masked]>, harsh sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>
Date: Tue, 22 Nov 2022 09:45:46 +0000

guys, please make sure that we call back the customer in case you are busy on call.
________________________________
From: Gaurav Yadav <[email-masked]>
Sent: Tuesday, November 22, 2022 3:06 PM
To: Anish Nair <[email-masked]>; harsh sharma <[email-masked]>; Jet Jason, Paraiso. Gromea <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: HFL call report for 21st Nov

Hi All
Given below is the HFL call report for 21st Nov. 9 calls were answered, 2 were missed and 1 went to voicemail.

Total Incoming calls - 12               Calls picked up % - 75%
Agents  Calls answered  Duration
Jason   6       00:24:40
Harsh   3       00:04:05
Grand Total     9       00:28:45
Missed calls -2
caller number   start time      call time       Remarks
12166894615     21-11-2022 21:57        00:00:10        Jason was on call, No CB done.
13235152367     21-11-2022 23:11        00:00:03        Call duration was short, no CB done.
Voicemails - 1
caller number   start time      call time       Remarks
18073230217     21-11-2022 20:52        00:00:47        Jason was on call, No CB done.

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Monday, November 21, 2022 4:01:06 PM
Subject: HFL call report for 20th Nov

Hi All
Given below is the HFL call report for 20th Nov. 8 calls were answered and 1 went to voicemails.

Total Incoming calls - 9        Picked up calls % - 89%
Agents  Calls answered  Total Duration
Harsh   5       00:16:56
Anish   3       00:46:18
Grand Total     8       01:03:14
Voicemails
Caller no.      Call time       Duration        Remarks
12019065631     20-11-2022 03:16        00:00:06        Harsh was on call, call back done.
Outgoing calls -3
Agents  Calls answered  Total Duration
Anish   2       00:04:41
Harsh   1       00:00:47
Grand Total     3       00:04:41

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Friday, November 18, 2022 3:12:59 PM
Subject: HFL call report for 17th Nov

Hi All
Given below is the HFL call report for 17th Nov. 26 calls were answered, 1 was missed and 4 went to voicemails.

Total Incoming calls - 31       Incoming calls picked up - 84%
Agent   Calls answered  Total Duration
Harsh   18      00:37:25
Anish   4       00:07:30
Jason   4       00:11:08
Grand Total     26      00:56:03
Missed call - 1
caller number   Call Time       Duration        Remarks
17602584497     17-11-2022 00:58        00:00:18        Harsh was available, call back done.
Voicemails - 4
caller number   Call Time       Duration        Remarks
15302742416     17-11-2022 00:42        00:00:59        Harsh was on call,call back done.
1528444492089   17-11-2022 04:12        00:00:56        Harsh was available, call back not done.
15417271090     17-11-2022 04:16        00:00:42        Harsh was available, call back done.
17185143321     17-11-2022 04:40        00:00:18        Harsh was available, call back done.
Outgoing calls - 6
Agent   Calls answered  Total Duration
Harsh   4       00:03:05
Jason   2       00:04:49
Total   6       00:07:54

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Thursday, November 17, 2022 4:57:30 PM
Subject: HFL call report for 16th Nov

Hi All
Given below is the HFL call report for 16th Nov. 23 calls were answered and 3 went to voicemail.

Total incoming calls - 26               Calls picked up % - 88%
Agent   Calls answered  Total Duration
Harsh   23      01:00:22
Voicemails - 3
caller number   Call time       Duration        Remarks
12164666429     16-11-2022 04:26        00:00:23        Harsh was available, call back done.
18644148748     16-11-2022 20:12        00:00:43        Harsh was available, call back done.
18644148748     16-11-2022 20:15        00:00:18        Harsh was available, call back done.
Outgoing calls - 3
Agent   Calls answered  Total Duration
Harsh   3       00:11:53

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Wednesday, November 16, 2022 4:52:32 PM
Subject: HFL call report for 15th Nov

Hi All
Given below is the HFL call report for 15th Nov. 25 calls were answered, 1 was missed and 4 went to voicemail.

Total Incoming calls - 30               Calls picked up % - 83%
Agent   Calls answered  Total Duration
Harsh   23      01:19:13
Anish   2       00:09:45
Grand Total     25      01:28:58
Missed calls
Caller no.      Call time       Duration        Remarks
18772045573     15-11-2022 05:20        00:00:09        Harsh was available, Call back done
Voicemails
Caller no.      Call time       Duration        Remarks
12159271828     15-11-2022 00:09        00:00:41        Harsh was on call, call back not done.
15012269070     15-11-2022 00:10        00:00:15        Harsh was on call, call back done.
13607896957     15-11-2022 22:39        00:00:36        Harsh was on call, call back done.
16185723771     15-11-2022 22:56        00:00:14        Harsh was on call, call back done.
Outgoing calls
Agent   Calls answered  Total Duration
Harsh   4       00:01:45
Anish   2       00:03:33
Grand Total     6       00:05:18

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Tuesday, November 15, 2022 2:16:24 PM
Subject: HFL call report for 14th Nov

Hi All
Given below is the HFL call report for 14th Nov. 12 calls were answered, no calls were missed.

Incoming calls - 12     picked up calls % - 100%
Agents  Calls picked up Total Duration
Harsh   10      00:36:35
Anish   2       00:06:25
Grand Total     12      00:43:00
Outgoing calls - 15
Agents  Calls picked up Total Duration
Anish   7       00:20:43
Harsh   4       00:00:57
Grand Total     11      00:21:40
Outgoing calls not answered - 4

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Friday, November 11, 2022 11:48:53 AM
Subject: HFL call report for 10th Nov

Hi All
Given below is the HFL call report for 10th Nov. 24 calls were answered, 3 was missed and 8 calls went to voicemails.

Total incoming calls - 35       Incoming calls picked up % - 69%
Agent   Calls picked up Total Duration
Jason   16      01:08:18
Harsh   7       00:11:40
Anish   1       00:00:51
Grand Total     24      01:20:49
Missed calls
Caller no.      Call time       Duration        Remarks
16467194927     10-11-2022 01:32        00:00:30        Jason was on call
15618914678     10-11-2022 01:32        00:00:30        Jason was on call
15206614224     10-11-2022 19:24        00:00:31        Harsh was available,Call back done.
Voicemails
Caller no.      Call time       Duration        Remarks
16467194927     10-11-2022 00:41        00:00:19        Jason was on call
16234408578     10-11-2022 00:41        00:00:47        Jason was on call
15618914678     10-11-2022 01:34        00:00:57        Jason was on call
14105854007     10-11-2022 01:55        00:00:15        Jason was on call
16234408578     10-11-2022 02:03        00:00:12        Jason was on call
15407975152     10-11-2022 02:11        00:00:53        Jason was on call
19174955531     10-11-2022 03:23        00:00:23        Jason was on call
13182455477     10-11-2022 19:10        00:00:31        Harsh was available,Call back done.
Outgoing calls
Agent   Calls picked up Total Duration
Harsh   2       00:03:50
Jason   1       00:01:41
Grand Total     3       00:05:31

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Thursday, November 10, 2022 12:31:04 PM
Subject: HFL call report for 9th Nov

Hi All
Given below is the HFL call report for 9th Nov. 14 calls were answered, 1 was missed and 4 calls went to voicemails.

Total Incoming calls - 20               Picked up calls % - 70%
Agents  Calls picked up Total duration
Jason   9       00:39:17
Harsh   5       00:06:32
Total   14      00:45:49
Missed call
caller no.      Call time       Duration        Remarks
16198180464     09-11-2022 04:09        00:00:04        Short call duration,Jason was available, No call back done.
Voicemails
caller no.      Call time       Duration        Remarks
19197582254     09-11-2022 06:43        00:00:45        Harsh was available, no call back done
16047210305     09-11-2022 06:50        00:00:47        Harsh was available, no call back done
16047210305     09-11-2022 07:04        00:00:22        Harsh was available, no call back done
18288982870     09-11-2022 07:35        00:00:45        Harsh was available, no call back done
Outgoing calls - 9
Agents  Calls picked up Total duration
Jason   4       00:03:09
Harsh   2       00:01:12
Total   6       00:04:21
Outgoing calls that went unanswered - 3

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Wednesday, November 9, 2022 1:14:12 PM
Subject: HFL call report for 8th Nov

Hi All
Given below is the HFL call report for 8th Nov.

Total Incoming calls - 19
Agent   Answered calls  Total Duration
Jason   10      00:44:47
Harsh   6       00:09:43
Grand Total     16      00:54:30
Voicemails
Caller no.      Call Time       Duration        Remarks
16015696060     08-11-2022 02:44        00:00:48        Jason was available, call back not done.
15703461861     08-11-2022 19:10        00:00:25        Harsh was available, call back not done.
12082552407     08-11-2022 22:49        00:00:44        Jason was on call, call back not done.
Total Outgoing calls - 6
Agent   Answered calls  Total Duration
Jason   2       00:13:50
Anish   1       00:01:40
Harsh   1       00:00:12
Grand Total     4       00:15:42
Outgoing calls not answered -2

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Tuesday, November 8, 2022 4:01:58 PM
Subject: HFL call report for 7th Nov

Hi All
Given below is the HFL call report for 7th Nov.

Total Incoming calls - 19               Picked up calls % - 94%
Agent   Calls picked up Total Duration
Harsh   13      00:42:17
Jason   4       00:24:09
Anish   1       00:02:43
Total   18      01:09:09
Missed calls
Caller number   Call time       Call duration   Remarks
18039687975     07-11-2022 07:27        00:00:07        Call duration was short, Harsh was available and call back done
Outgoing calls
Agent   Calls answered  Total Duration
Harsh   2       00:00:41
Outgoing calls not answered - 3

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Friday, October 28, 2022 12:10:06 PM
Subject: HFL call report for 27th Oct

Hi All
Given below is the HFL call report for 27th Oct.

Total Incoming calls - 22

Calls picked up % - 100%

Agents  Picked up calls Total Duration
Jason   11      01:12:29
Harsh   10      00:26:22
Anish   1       00:05:46
Grand Total     22      01:44:37

Outgoing calls - 7
Agents  Outgoing calls answered Total Duration
Anish   1       00:02:31
Harsh   1       00:01:18
Jason   1       00:00:39
Grand Total     3       00:04:28

Outgoing calls unanswered - 4

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Thursday, October 27, 2022 2:21:12 PM
Subject: HFL call report for 26th Oct

Hi All
Given below is the HFL call report for 26th Oct.

Total Incoming calls -12        Picked up calls % - 100%

Agents  Calls picked up Total Duration
Harsh   8       00:10:02
Jayson  5       00:14:27
Anish   1       00:03:42
Grand Total     14      00:28:11

Voicemail
Caller no.      Call time       Duration        Remarks
19016918019     26-10-2022 05:42        00:00:55        Harsh was available, call back done

Total outgoing calls - 3
Agents  Calls answered  Total Duration
Harsh   2       00:07:19

Outgoing calls unanswered - 2

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Wednesday, October 26, 2022 4:54:20 PM
Subject: HFL call report for 25th Oct

Hi All
Given below is the HFL call report for 25th Oct.

Total Incoming calls - 8                Picked up calls % - 87.5%

Agents  Calls picked up Total Duration
Jason   4       00:31:55
Harsh   3       00:04:11
Grand Total     7       00:36:06

Voicemails
Caller no.      Call time       Duration        Remarks
18059373516     25-10-2022 21:28        00:00:56        Harsh and Jason were available, Call back done.

Outgoing calls - 8
Agents  Outgoing Calls picked up        Total Duration
Anish   3       00:01:28
Harsh   2       00:02:43
Grand Total     5       00:04:11

Outgoing calls unanswered - 3

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Tuesday, October 25, 2022 1:40:44 PM
Subject: HFL call report for 24th Oct

Hi All
Given below is the HFL call report for 24th Oct.

Total incoming calls -11                Picked up calls % - 100%

Agent   Calls picked up Total Duration
Harsh   7       00:29:01
Jason   2       00:08:59
Anish   2       00:06:39
Grand Total     11      00:44:39

Outgoing calls - 7
Agent   Calls picked up Total Duration
Anish   3       00:05:58
Jason   1       00:00:52
Grand Total     4       00:06:50
Outgoing calls not picked up -3

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Friday, October 21, 2022 2:15:08 PM
Subject: HFL call report for 20th Oct

Hi All
Given below is the HFL call report for 20th Oct. 2 calls were missed and 1 went to  voicemail.

Total Incoming calls - 15               Picked up calls % - 80%

Agent   Calls picked up Total Duration
Harsh   6       00:22:16
Jason   5       00:18:26
Anish   2       00:20:07
Grand Total     13      01:00:49

Missed calls
20-10-2022 04:46        14244542400     00:01:00        Harsh was available. Call back done
20-10-2022 19:15        19177311632     00:00:23        Jason was available. Call back not done

Voicemails
20-10-2022 19:17        19177311632     00:00:42        Jason was available. Call back not done

Total outgoing calls -5
Agent   Outgoing calls answered Total Duration
Harsh   2       00:02:10
Jason   1       00:00:10
Anish   1       00:00:24
Grand total     4       00:02:44

Outgoing calls unanswered - 1

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Wednesday, October 19, 2022 1:25:05 PM
Subject: HFL call report for 18th Oct

Hi All
Given below is the HFL call report for 18th Oct. 2 calls went to  voicemails.

Total Incoming calls -17                Picked up calls % - 88%

Agent   Calls picked up Total Duration
Jason   12      00:59:26
Harsh   3       00:09:48
Grand Total     15      01:09:14

Voicemails
18-10-2022 00:21        19282666990     00:00:43        Harsh was on call, Jason was available. No call back done
18-10-2022 22:54        18187444683     00:00:57        Jason was on call, no call back done.

Total outgoing calls - 9
Agent   Calls answered  Total Duration
Anish   4       00:11:55
Harsh   3       00:04:03
Grand Total     7       00:15:58

Outgoing calls not answered - 2

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Tuesday, October 18, 2022 3:39:06 PM
Subject: HFL call report for 17th Oct

Hi All
Given below is the HFL call report for 17th Oct. There was 1 missed calls and 2 voicemails.

        Incoming calls -13              Picked up calls % - 77%

        Agent   Calls picked up Total Duration
        Jason   6       00:22:16
        Harsh   4       00:17:42
        Total   10      00:39:58

        Missed call
        Caller no.      Call time       Duration        Remarks
        2348085695743   17-10-2022 17:12        00:01:17        Anish was available, call back done.

        Voicemails
        Caller no.      Call time       Duration        Remarks
        14028632354     17-10-2022 20:35        00:00:49        Jason was on call, Call back not done
        16077614563     17-10-2022 22:07        00:00:54        Jason was on call, Call back not done

        Outgoing calls - 29
        Agent   Outgoing calls answered Total Duration
        Anish   13      00:58:30
        Harsh   7       00:04:18
        Jason   1       00:01:16
        Total   21      01:04:04

        Outgoing calls unanswered - 8

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Friday, October 14, 2022 4:11:31 PM
Subject: HFL call report for 13th Oct

Hi All
Given below is the HFL call report for 13th Oct. There was 1 missed calls and 2 voicemails.

Total incoming calls - 20       Picked up calls % - 85%
Agents  Calls picked up Total Duration
Jason   12      01:11:18
Harsh   5       00:23:37
Total   17      01:34:55
Missed call
Call time       Caller number   Call duration   Remarks
13-10-2022 01:03        18312040497     00:00:15        Harsh and Jason were available
Voicemails
Call time       Caller number   Call duration   Remarks
13-10-2022 19:58        15046388785     00:00:19        Jason was on call,No CB done
13-10-2022 21:04        13154512298     00:00:22        Jason was on call,No CB done
Total outgoing calls - 21
Agents  Outgoing calls answered Total Duration
Anish   12      00:50:52
Harsh   3       00:01:26
Total   15      00:52:18
Outgoing calls unanswered - 6

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Wednesday, October 12, 2022 7:46:45 PM
Subject: HFL call report for 10th Oct

Hi All
Given below is the HFL call report for 10th Oct. There were no missed calls.

         HFL Call Report for 10th Oct
        Total incoming calls - 7        Picked up calls % - 100%

        Name    Picked up calls Duration
        Jason   4       00:23:08
        Harsh   3       00:03:51
        Grand Total     7       00:27:19

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "Anish Nair" <[email-masked]>
Sent: Thursday, September 29, 2022 4:31:37 PM
Subject: Fwd: HFL call report for 27th Sep

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]>
Sent: Wednesday, September 28, 2022 8:24:43 PM
Subject: HFL call report for 27th Sep

Hi All
Given below is the HFL call report for 27th Sep. 1 call was missed.

Total incoming calls - 12                                        Picked up call % - 92%

Agents  Picked up calls Total Duration
Harsh   6       00:15:26
Jason   4       00:20:20
Anish   1       00:18:19
Grand Total     11      00:54:05

Missed
Caller no.      Remark
17065667938     Call back done. Jason and Harsh were available

Total outgoing calls - 7
Agents  Outgoing calls picked up        Total Duration
Anish   2       00:02:19
Jason   2       00:01:34
Harsh   2       00:02:28
Grand Total     6       00:06:21

Outgoing calls that went unanswered - 1

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]>
Sent: Friday, September 23, 2022 7:55:59 PM
Subject: HFL call report for 22nd Sep

Hi All
Given below is the HFL call report for 22nd Sep. 1 call went to Voicemail and 1 was missed.

Total incoming calls - 12       Calls picked up % - 83.3%

Agent   Calls   Total Duration
Harry   5       00:14:04
Jason   5       00:22:21
Total   10      00:36:25

Missed
Caller No.      Remarks
14123109129     No CB done, Jason was on outbound call, Harry was available

VM
Caller No.      Duration        Remarks
17276873232     00:00:49        Jason was on call, No CB done.

Total outgoing calls - 7
Agent   Calls   Total Duration
Harry   3       00:01:33
Jason   2       00:01:33
Anish   1       00:01:08
Grand Total     6       00:04:14

Outgoing calls unanswered - 1

________________________________
From: "deeksha" <[email-masked]>
To: "Gaurav Yadav" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]>
Sent: Thursday, September 22, 2022 6:07:16 PM
Subject: Re: HFL call report for 21st Sep

please copy all agents on this report. Thanks

guys, why were these calls missed and no call backs done?
________________________________
From: Gaurav Yadav <[email-masked]>
Sent: Thursday, September 22, 2022 5:18 PM
To: Deeksha Dadu <[email-masked]>
Subject: HFL call report for 21st Sep

Hi ma'am
Given below is the HFL call report for 21st Sep. 1 call went to Voicemail and 7 were missed.

        Total incoming calls = 26               Picked up calls % = 70%

        Agents  Calls picked up Total Duration
        Jason   11      00:33:53
        Harsh   4       00:12:28
        Anish   3       00:15:27
        Grand Total     18      01:04:34

        Missed calls
        caller number   Total Duration  Remarks
        17087892120     00:01:00        Jason was on call, Harsh was available
        17609086077     00:00:08        Call duration was short. CB not done,Jason and Harsh were available
        18162787341     00:00:04        Call duration was short. CB not done,Anish was available
        12293932819     00:00:24        Jason was on call
        966552506766    00:00:12        Call duration was short. CB done
        15599092267     00:00:30        Jason was available
        966553262401    00:00:03        Call duration was short. CB done

        VM
        caller number   Total Duration  Remarks
        12164241996     00:00:25        Jason was available

        Total Outgoing calls = 11
        Agent   Outgoing calls answered Total duration
        Jason   6       00:28:30
        Harsh   1       00:00:54
        Grand Total     7       00:29:24

        Outgoing calls unanswered = 4

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Monday, September 19, 2022 4:45:43 PM
Subject: HFL call report for 17th & 18th Sep

Hi ma'am
Given below is the HFL call report for 17th & 18th Sep. 1 call went to Voicemail and 1 was missed.

Total incoming calls = 25               Picked up call % - 92%

Agent   Calls picked up         Total Duration
Harsh   15      00:39:20
Anish   4       00:13:59
Jason   4       00:41:06
Grand Total     23      01:35:50

Voicemail
17345224820     00:00:56        Harsh was available

Missed
13854448190     00:00:29        Harsh was available

Total Outbound calls = 13
Agent   Calls answered  Total Duration
Harsh   4       00:02:38
Anish   1       00:08:12
Grand Total     5       00:10:50

Outbound calls not answered - 8

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>
Sent: Friday, September 16, 2022 6:18:51 PM
Subject: HFL call report for yesterday

Hi ma'am
Given below is the HFL call report for yesterday. 1 call went to Voicemail and 1 was missed.

        Total Incoming call = 14                Calls picked up = 85.71

        Agent   Calls Picked up Total Duration
        Jason   10      01:09:33
        Harsh   2       00:03:12
        Total   12      01:12:45

        Missed calls
        caller number   Remarks
        12817251684     Jason was available

        Voicemails
        caller number   Duration        Remarks
        14169393107     00:00:49        Harsh was on call , Jason was available

        Total Outgoing calls = 7

        Agent   Calls Picked up Total Duration
        Harsh   3       00:06:47
        Jason   1       00:05:28
        Anish   1       00:01:06
        Total   5       00:13:21

        Outgoing calls unanswered = 2

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>
Sent: Thursday, September 15, 2022 4:57:07 PM
Subject: HFL call report for yesterday

Hi ma'am
Given below is the HFL call report for yesterday. 2 calls went to Voicemail.

Total Incoming calls = 17               Picked up call % = 88.24%

Agent   Calls Picked Up Total Duration
Harsh   8       00:33:49
Jason   6       00:23:47
Anish   1       00:03:05
Total   15      01:00:41

Voicemails
caller number   Duration        Remarks
19729160821     00:00:55        Harsh was on call, Anish was available
18065768759     00:00:42        Jason was available

Total Outgoing calls = 9
Agent   Outbound calls answered         Total Duration
Anish   3       00:26:57
Harsh   1       00:00:32
Jason   2       00:02:11
Total   6       00:29:40

Outbound calls unanswered = 3

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>
Sent: Wednesday, September 14, 2022 5:42:45 PM
Subject: HFL call report for yesterday

Hi ma'am
Given below is the HFL call report for yesterday. All calls were picked up.

Total Incoming Calls = 17       Picked up calls % = 100%

Agents  Total Calls Picked      Total Duration
Jason   9       00:35:24
Harsh   6       00:08:41
Anish   2       00:30:42