Subject: Fwd: Spain & Portugal
From: Deeksha Dadu <[email-masked]>
To: Harsh Sharma <[email-masked]>
Date: Mon, 3 Oct 2022 02:51:30 +0000

Sent from my iPhone

Begin forwarded message:

From: Charles Neville <[email-masked]>
Date: 3 October 2022 at 08:11:28 GMT+5:30
To: Deeksha Dadu <[email-masked]>
Subject: Re: Spain & Portugal

Hi Deeksha,

We don't currently see Spain and Portugal directly, we were working with a partner white-labeling for us and that didn't work out as well as we'd hoped.

In general if you don't see a destination listed on the site publicly, and the chat isn't coming from a page for it, the best answer is 'We don't currently offer that country. Perhaps one of our travel advisors could suggest somewhere that we do offer?'

For Spain & Portugal, that's a bit more complicated, by the fact that we did offer it. If someone asks for either of Spain or Portugal please respond that 'We don't offer Spain and Portugal ourselves but one of our travel advisors will be able to put you in touch with our partner there, if you can tell me a little about the kind of trip you'd like,'

Thanks for checking this with me.

Charles

On Sun, Oct 2, 2022 at 6:27 AM Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Hi Charles,

I hope you are well. We noticed a chat today on your website where a customer was enquiring about a trip to Spain and Portugal. We checked the website and could not see that you sell Spain and Portugal.

When our QA was checking chat quality, he noticed that the customer had started chat from a Spain/Portugal page, however its not to be found directly on the website.

Please clarify:

  1.  Do you sell Spain & Portugal
  2.  If in future we see a destination not directly listed on website within Europe, should we still collect the lead for your team to decide if they wish to take it forward?

Kind regards,
Deeksha