Subject: Re: HFL call report for 21st Sep
From: Deeksha Dadu <[email-masked]>
To: Gaurav Yadav <[email-masked]>, harsh sharma <[email-masked]>, "Jet Jason Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Date: Thu, 22 Sep 2022 12:37:16 +0000

please copy all agents on this report. Thanks

guys, why were these calls missed and no call backs done?
________________________________
From: Gaurav Yadav <[email-masked]>
Sent: Thursday, September 22, 2022 5:18 PM
To: Deeksha Dadu <[email-masked]>
Subject: HFL call report for 21st Sep

Hi ma'am
Given below is the HFL call report for 21st Sep. 1 call went to Voicemail and 7 were missed.

        Total incoming calls = 26               Picked up calls % = 70%

        Agents  Calls picked up Total Duration
        Jason   11      00:33:53
        Harsh   4       00:12:28
        Anish   3       00:15:27
        Grand Total     18      01:04:34

        Missed calls
        caller number   Total Duration  Remarks
        17087892120     00:01:00        Jason was on call, Harsh was available
        17609086077     00:00:08        Call duration was short. CB not done,Jason and Harsh were available
        18162787341     00:00:04        Call duration was short. CB not done,Anish was available
        12293932819     00:00:24        Jason was on call
        966552506766    00:00:12        Call duration was short. CB done
        15599092267     00:00:30        Jason was available
        966553262401    00:00:03        Call duration was short. CB done

        VM
        caller number   Total Duration  Remarks
        12164241996     00:00:25        Jason was available

        Total Outgoing calls = 11
        Agent   Outgoing calls answered Total duration
        Jason   6       00:28:30
        Harsh   1       00:00:54
        Grand Total     7       00:29:24

        Outgoing calls unanswered = 4

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Sent: Monday, September 19, 2022 4:45:43 PM
Subject: HFL call report for 17th & 18th Sep

Hi ma'am
Given below is the HFL call report for 17th & 18th Sep. 1 call went to Voicemail and 1 was missed.

Total incoming calls = 25               Picked up call % - 92%

Agent   Calls picked up         Total Duration
Harsh   15      00:39:20
Anish   4       00:13:59
Jason   4       00:41:06
Grand Total     23      01:35:50

Voicemail
17345224820     00:00:56        Harsh was available

Missed
13854448190     00:00:29        Harsh was available

Total Outbound calls = 13
Agent   Calls answered  Total Duration
Harsh   4       00:02:38
Anish   1       00:08:12
Grand Total     5       00:10:50

Outbound calls not answered - 8

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>
Sent: Friday, September 16, 2022 6:18:51 PM
Subject: HFL call report for yesterday

Hi ma'am
Given below is the HFL call report for yesterday. 1 call went to Voicemail and 1 was missed.

        Total Incoming call = 14                Calls picked up = 85.71

        Agent   Calls Picked up Total Duration
        Jason   10      01:09:33
        Harsh   2       00:03:12
        Total   12      01:12:45

        Missed calls
        caller number   Remarks
        12817251684     Jason was available

        Voicemails
        caller number   Duration        Remarks
        14169393107     00:00:49        Harsh was on call , Jason was available

        Total Outgoing calls = 7

        Agent   Calls Picked up Total Duration
        Harsh   3       00:06:47
        Jason   1       00:05:28
        Anish   1       00:01:06
        Total   5       00:13:21

        Outgoing calls unanswered = 2

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>
Sent: Thursday, September 15, 2022 4:57:07 PM
Subject: HFL call report for yesterday

Hi ma'am
Given below is the HFL call report for yesterday. 2 calls went to Voicemail.

Total Incoming calls = 17               Picked up call % = 88.24%

Agent   Calls Picked Up Total Duration
Harsh   8       00:33:49
Jason   6       00:23:47
Anish   1       00:03:05
Total   15      01:00:41

Voicemails
caller number   Duration        Remarks
19729160821     00:00:55        Harsh was on call, Anish was available
18065768759     00:00:42        Jason was available

Total Outgoing calls = 9
Agent   Outbound calls answered         Total Duration
Anish   3       00:26:57
Harsh   1       00:00:32
Jason   2       00:02:11
Total   6       00:29:40

Outbound calls unanswered = 3

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "deeksha" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>
Sent: Wednesday, September 14, 2022 5:42:45 PM
Subject: HFL call report for yesterday

Hi ma'am
Given below is the HFL call report for yesterday. All calls were picked up.

Total Incoming Calls = 17       Picked up calls % = 100%

Agents  Total Calls Picked      Total Duration
Jason   9       00:35:24
Harsh   6       00:08:41
Anish   2       00:30:42
Total   17      01:14:47

Total Outgoing Calls = 4

Agents  Total Outbound Calls    Total duration
Anish   2       00:21:21
Jason   2       00:04:30
Total   4       00:25:51

Outbound calls unanswered = 5