Subject: JayWay Travel chats audit for 09/13/2022
From: Harsh Sharma <[email-masked]>
To: "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 13 Sep 2022 21:08:54 -0700 (MST)

Hello Team, 

Please find the feedback for the JayWay chats audit on 09/13/2022: 

Chat ID: RI35IJG5TB 
Agent: Jason 
Comment: Chat was replied to after 1 minute due to which the cx became unresponsive and then left the chat. 

Chat ID: RI05L7J63W 
Agent: Anish 
Comment: Incomplete chat, cx left the chat after the initial response. 

Chat ID: RIY42RLRJB 
Agent: Harsh 
Comment: Incomplete chat, cx left the chat before sharing relevant details to forward lead. 

Chat ID: RIX4GN8I5O 
Agent: Harsh 
Comment: Cx was looking for a trip to Spain, Informed that we currently don't plan vacations in Spain. 

Chat ID: RIX4ENV9ZR 
Agent: Harsh 
Comment: Chat was handled as per process guidelines. All the required details were gathered from the cx for lead generation and were forwarded to the client. 

Chat ID: RIU4YAWMKA 
Agent: Jason 
Comment: Cx said he is just looking around right now. The chat was closed as per process guidelines. 

Chat ID: RIT4N4IVVL 
Agent: Harsh 
Comment: Incomplete chat, Cx left the chat before sharing the relevant details to forward the lead. 

No missed/abandoned chats. 

Thanks and regards, 
Harsh Sharma