Subject: Re: Colocation Chats audit for 09/13/2022
From: Deeksha Dadu <[email-masked]>
To: Harsh Sharma <[email-masked]>
Cc: Anish Nair <[email-masked]>
Date: Wed, 14 Sep 2022 04:05:11 +0000

Anish,

Please give me a call as soon as you are in office. I am afraid, with your everyday mistakes, I will not be able to continue with you.

Regards,
Deeksha

Sent from my iPhone

On 14 Sep 2022, at 09:21, Harsh Sharma <[email-masked]> wrote:

Hello Team,

Please find the feedback for the Colocation America chats audit on 09/13/2022:

Chat ID: RIN56GA17W
Agent: Anish
Comment: Irrelevant questions were asked when cx was already talking about anti-hacking and other things.

Chat ID: RIL5R9UZEX
Agent: Anish
Comment: Chat was mishandled. Chat was replied to after 6 minutes. Didn't take relevant information to forward the concern to the support team.

Chat ID: RIQ5YTOW26
Agent: Jason
Comment: General query, The agent informed the cx as per process guidelines.

Chat ID: RIP5AN9VJ7
Agent: Jason
Comment: Incomplete chat, Cx left the chat without sharing lead details saying the service is just a scam. Chat was handled as per process guidelines.

Chat ID: RIO5OLJPJR
Agent: Jason
Comment: Chat was handled as per process guidelines. All the required details were gathered from the cx for lead generation and were forwarded to the client.

Chat ID: RIN5NH9ZAB
Agent: Jason
Comment: General query, The agent informed the cx as per process guidelines.

Chat ID: RII4CPYES8
Agent: Harsh
Comment: Incomplete chat. Cx never replied to the chat.

No missed/abandoned chats.

Thanks and regards,
Harsh Sharma