Subject: Colocation Chats audit for 09/13/2022
From: Harsh Sharma <[email-masked]>
To: "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 13 Sep 2022 20:51:00 -0700 (MST)

Hello Team, 

Please find the feedback for the Colocation America chats audit on 09/13/2022: 

Chat ID: RIN56GA17W 
Agent: Anish 
Comment: Irrelevant questions were asked when cx was already talking about anti-hacking and other things. 

Chat ID: RIL5R9UZEX 
Agent: Anish 
Comment: Chat was mishandled. Chat was replied to after 6 minutes. Didn't take relevant information to forward the concern to the support team. 

Chat ID: RIQ5YTOW26 
Agent: Jason 
Comment: General query, The agent informed the cx as per process guidelines. 

Chat ID: RIP5AN9VJ7 
Agent: Jason 
Comment: Incomplete chat, Cx left the chat without sharing lead details saying the service is just a scam. Chat was handled as per process guidelines. 

Chat ID: RIO5OLJPJR 
Agent: Jason 
Comment: Chat was handled as per process guidelines. All the required details were gathered from the cx for lead generation and were forwarded to the client. 

Chat ID: RIN5NH9ZAB 
Agent: Jason 
Comment: General query, The agent informed the cx as per process guidelines. 

Chat ID: RII4CPYES8 
Agent: Harsh 
Comment: Incomplete chat. Cx never replied to the chat. 

No missed/abandoned chats. 

Thanks and regards, 
Harsh Sharma