Subject: Rent a Car Doha chats audit for 09/12/2022
From: Harsh Sharma <[email-masked]>
To: "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 12 Sep 2022 16:25:25 -0700 (MST)

Hello Team, 

Please find the feedback for the Rent a Car Doha chats audit on 09/12/2022: 

Chat ID: RIL3UG9OAF 
Agent: Anish 
Comment: Cx was looking for a car rental for a day without the driver. The agent shared a phone # and asked to call instead of sharing links of vehicles. 

Chat ID: RIL30BQTJ3 
Agent: Anish 
Comment: Cx wanted to rent a car for 10 days. The agent shared the phone number instead of sharing the link. Also, cx can only drive within Qatar. 

Chat ID: RIK3C61IWO 
Agent: Anish 
Comment: Cx wanted to rent a car for 4 days. Cx was looking to rent from 19 Sep - 22 Sep. The agent shared an incorrect link in which he mentioned dates from 14 Oct- 17 Oct, which are not the dates cx is looking for. 

Chat ID: RIO30OA271 
Agent: Jason 
Comment: Incomplete chat, cx left the chat without replying. 

Chat ID: RIM3WLB0YD 
Agent: Anish 
Comment: Chat was handled as per process guidelines. All the required details were shared as per the requirement. 

Chat ID: RIL3DEM8S3 
Agent: Anish 
Comment: Incomplete chat, cx left the chat without replying. 

Chat ID: RIK3B68D81 
Agent: Anish 
Comment: Incomplete chat. Cx left after the initial response. 

Chat ID: RIK3540ZYF 
Agent: Anish 
Comment: Agent shared the required details asked by the customer. 

No missed/abandoned chats. 

Thanks and regards, 
Harsh Sharma