Subject: HFL Chat audit for 09/11/2022
From: Harsh Sharma <[email-masked]>
To: "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sun, 11 Sep 2022 16:14:35 -0700 (MST)

Hello Team, 

Please find the feedback for the HFL chat audit on 09/11/2022: 

Customer Details: Douglas Maszka (Phone: 9284589817) (email: [email-masked]) 
Agent: Harsh 
Comment: Cx complained that he received expired products, the agent forwarded the concern to Deb. Chat was handled as per process guidelines. 

Customer Details: Visitor 39109886 
Agent: Anish 
Comment: Cx contacted us and informed facing a problem while placing an order. The agent asked relevant questions and later took the customer's phone and arranged to call back to help place an order. Chat was handled as per process guidelines. 

Customer Details: David Sharkey (Phone: 6162916357) (email: [email-masked]) 
Agent: Harsh 
Comment: Cx contacted us to cancel the auto-ship subscription. The agent offered to postpone and STS. Cx denied. Later the agent canceled the subscription and informed the same. UC notes were updated. 

No missed/abandoned chats. 

Thanks and regards, 
Harsh Sharma