Subject: Re: HFL Chat audit for 09/10/2022
From: Deeksha Dadu <[email-masked]>
To: Harsh Sharma <[email-masked]>
Date: Sun, 11 Sep 2022 04:09:34 +0000

Thank you Harsh. Tomorrow, also, understand from Ashish, how to check for HFL calls. Please start sending reports for that as well. Thanks

Sent from my iPhone

On 11 Sep 2022, at 09:25, Harsh Sharma <[email-masked]> wrote:

Hello Team,

Please find the feedback for the HFL chat audit on 09/10/2022:|

Customer Details: Daniel Rizk (Phone: 8184859017) (email: [email-masked])
Agent: Harsh
Comment: Chat was handled well and as per process guidelines. Cx asked to cancel the auto-ship. The agent offered STS. Cx agreed to keep 2 out of 4 products on auto-ship subscription. UC notes were updated and the subscription was also updated.

Customer Details: Leidir Schmidt (Phone: 4754490098) (email: [email-masked])
Agent: Jason
Comment: Chat was handled well and as per process guidelines. Cx asked to freeze AS for 3 months and then resume once every 2 months. The agent did and informed the same. UC notes and subscription was updated.

No missed/abandoned chats.

Thanks and regards,
Harsh Sharma