Subject: HFL Chat audit for 09/10/2022
From: Harsh Sharma <[email-masked]>
To: "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 10 Sep 2022 20:55:44 -0700 (MST)

Hello Team, 

Please find the feedback for the HFL chat audit on 09/10/2022:| 

Customer Details: Daniel Rizk (Phone: 8184859017) (email: [email-masked]) 
Agent: Harsh 
Comment: Chat was handled well and as per process guidelines. Cx asked to cancel the auto-ship. The agent offered STS. Cx agreed to keep 2 out of 4 products on auto-ship subscription. UC notes were updated and the subscription was also updated. 

Customer Details: Leidir Schmidt (Phone: 4754490098) (email: [email-masked]) 
Agent: Jason 
Comment: Chat was handled well and as per process guidelines. Cx asked to freeze AS for 3 months and then resume once every 2 months. The agent did and informed the same. UC notes and subscription was updated. 

No missed/abandoned chats. 

Thanks and regards, 
Harsh Sharma