Subject: Offline Message from Paige Leffew: Hello. We purchased 2 of the pro plus bik
From: Zendesk Chat <[email-masked]>
To: [email-masked], [email-masked]
Date: Sat, 17 Sep 2022 15:42:16 -0000

From: Paige Leffew <[email-masked]>
Phone: 7706524395
Location: New York, United States
URL: https://swagtron.com/
Department: SwagTron

Hello. We purchased 2  of the pro plus bikes. The bikes themselves are fine, but the battery pack for the white bike was broken upon arrival. There is a plastic piece on the blue bike that keeps the battery from sliding too deep in the frame that is missing (appears to be broken) for the white bike. This causes the battery to slide too far into the frame and does not make contact with the copper pins when the frame is closed. The bike gets no power. When testing the white bike with the blue bike's battery, everything is fine. I do not want to pack and send the bike back.  Could you please just send us a replacement battery pack? I can send pictures if needed and you can provide an email address. We purchased these to take with us on an upcoming trip the first week of October.

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Zopim
https://www.zopim.com