Subject: Offline Message from Tracey Rivard: Hello, We bought a hoverboard, ModelT580
From: Zendesk Chat <[email-masked]>
To: [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 22:54:52 -0000

From: Tracey Rivard <[email-masked]>
Phone: 6123845797
Location: Minneapolis, United States
URL: https://swagtron.com/
Department: SwagTron

Hello, 
We bought a hoverboard, ModelT580 XL, for my son for Christmas, through Amazon. My son went to turn it on the other day, after a full charge, and it will not turn on. We've attempted to try to turn it on each day and it will not turn on. The hoverboard has been used a total of (maybe) 18 hours, and I feel that this shouldn't be happening. Is there any suggestions you have to help fix this problem/defect? We would truly appreciate any suggestions you may have, as he is devastated to not be able to use it in our beautiful summer season. 

Thanks for your time!
Tracey

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