Subject: Offline Message from Liz murphy: We purchased the EB5 two years ago. The batt
From: Zendesk Chat <[email-masked]>
To: [email-masked], [email-masked]
Date: Tue, 07 Jun 2022 00:19:29 -0000

From: Liz murphy <[email-masked]>
Phone: 8473230022
Location: , United States
URL: https://swagtron.com/warranty-details-and-registration/
Department: SwagTron

We purchased the EB5 two years ago. The battery lasted for two rides that summer and then stopped holding a charge. 
Every time we put it on the charger it says that it’s full, when we put it on the bike it still says that it’s full and we literally make it a couple feet …feet …yes I said feet. And it dies. Multiple attempts to charge it same result.

So against our better judgment we are attempting a new battery. We just received it today. I just registered it in fact. 
We would like to know from someone that maybe has some technical knowledge of this not just customer service as far as billing. We would like to know if there is something that can be done about the previous battery, something we could do to it to try to get it to work - yes we understand it’s not covered under warranty anymore that’s not what we’re saying. But it’s a little frustrating that we wasted that kind of money and our biggest concern is that the new one is going to do the same thing. 
So we need to know if there’s something different we need to do with the new battery as well to prevent it from having the same fate.

Any help or information on this would really be appreciated. Thank you.

Liz Murphy
847-323-0022

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Zopim
https://www.zopim.com