Subject: NOTES
From: Shahbaz Khan <[email-masked]>
Date: Fri, 30 Sep 2022 11:27:41 -0700 (MST)

Dear Valued Customer, 

Thank you for contacting us. We apologize for the inconvenience. 

 Please let us know if you have any other queries. You can reach us at 1-844-299-0625, through live chat on Swagtron.com, or via email. 

Regards 
Swagtron Customer Support 
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Please be sure to provide a scanned/snapshot/photocopied proof of purchase (e.g. purchase confirmation email or scanned/photocopied receipt) 
Acceptable formats are: PDF, PNG, and JPEG. 
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Since the unit was not purchased from us directly, we are unable to offer any refunds. To return the unit for refund, you will have to contact the retailer from where you purchased the product. 
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We have created the return authorization for your unit and sent the details over your email. You need to purchase the return shipping label of $20 from the link given in the email and send the unit to us. Our technician will inspect and repair the unit for you. 
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We have created the return authorization for your unit and sent the details over your email. We have also included prepaid return shipping label for your convenience. Our technician will inspect and repair the unit for you. 
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We truly apologize for the inconvenience that you are facing. We have forwarded your case to the appropriate department and as soon as we receive an update we will notify you accordingly. 
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Please fill out the form on the below link as the part you are looking for is not listed on our website. 

https://swagtron.com/swagtron-return-rma-form/. 

After you fill up the form, your customer page will get created in our system and only then we can send you the required part. Choose repair under action on form, but mention I just need the part. Kindly attach the picture of the part that you need in place of proof of purchase. 
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+ Chats 
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We can see that you applied for refund in the RMA form. We would like to inform you that since the unit was not purchased from us directly, we are unable to offer any refunds. To return the unit for refund, you will have to contact Amazon from where you purchased the unit. 

We will more tha happy to arrange a repair for you under the warranty. 

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Dear Valued Customer, 

Thank you for contacting us. We apologize for the inconvenience. 

We would like to inform you that since the unit was not purchased from us directly, we are unable to offer any refunds. To return the unit for refund, you will have to contact the retailer where you purchased the product. 

 Please let us know if you have any other queries. You can reach us at 1-844-299-0625, through live chat on Swagtron.com, or via email. 

Regards 
Swagtron Customer Support 

-------------------------------------- 
Dear Valued Customer, 

Thank you for contacting us. We apologize for the inconvenience. 

We have created the return authorization of refund for your unit and sent the details over your email. We have also included prepaid return shipping label for your convenience. We would request you to kindly send the unit to us. We will initiate and process the refund once we receive the unit back. 

Please let us know if you have any other queries. You can reach us at 1-844-299-0625, through live chat on Swagtron.com, or via email. 

Regards 
Swagtron Customer Support 

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We do not recommend attaching 3rd party products as we cannot confirm the compatibility with our units. 
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My apologies, the box and the user manual may have a misprint. The phone mount is currently not part of the standard accessories of the Swagger 5 scooter. Future shipments of the model would have the corrections made on these materials. 
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We are expecting the unit to be back in stock soon. However, as of now we do not have any ETA of its availability. We would suggest you to kindly visit our website frequently for the update. 
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Greetings from Swagtron Support, 

We are sorry to hear you are facing issues with your unit. Could you please provide a picture of the unit? Could you also tell us how long you normally charged your unit? Did the fire/smoke start while the unit was in use or while it was charging? Could you also provide a few more details to assist you further? 

1. Name: 

2. Email address: 

3. Home address: 

4. Best contact phone number: 

5. Product make and model: 

6. Brief Description of what happened: 

7. Proof of purchase : 

Regards, 
Swagtron Customer Support. 
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PFB the smoke/injury/fire case sheet. 

1.Name: 
2.Email: 
3.Home address: 
4.Best contact 
5.Product make and model: 
6.What happened: 
7.Proof of purchase: 
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[ https://docs.google.com/document/d/1RyoGHEgX8UDz1PbwuM-VCsgtbzp4WTARkHrHbIjuS0o/edit# | https://docs.google.com/document/d/1RyoGHEgX8UDz1PbwuM-VCsgtbzp4WTARkHrHbIjuS0o/edit# ]