Subject: Ticket Assigned - Conversation with alia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Nov 2020 08:34:35 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alia alia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  alia Bot:  Hi Alia ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509496049            01:13 PM, 26th Nov                   Nikhil                    Hi Alia, Thank you for contacting us. My name is Nikhil. How may I help you with the refunds?           01:14 PM, 26th Nov                     alia                    We’re sorry, we had to cancel Unicorn Print Anti-Pilling Jac...   from your order 9617711174 due to unforeseen issues. Your other items will be delivered soon.           01:15 PM, 26th Nov                     alia                    I want cancel it , I order it twice and both they cancel items so will keep one and cancel the other           01:15 PM, 26th Nov                   Nikhil                    Do you wish to cancel the full order 9617711174?           01:17 PM, 26th Nov                   Nikhil                    Hi, I'm not getting a response from you. Are we still connected?           01:21 PM, 26th Nov                     alia                    Yes cuz I order it twice           01:22 PM, 26th Nov                   Nikhil                    I am sorry. Unfortunately I will not be able to cancel the order.           01:23 PM, 26th Nov                   Nikhil                    You can refuse the delivery when the courier team will contact you           01:23 PM, 26th Nov                   Nikhil                    Is there anything else I can help you with?            01:23 PM, 26th Nov                     alia                    It's okay           01:23 PM, 26th Nov                     alia                    No thank you appreciate           01:24 PM, 26th Nov                   Nikhil                    Thank you.           01:24 PM, 26th Nov                   Nikhil                    We thank you for your understanding and cooperation.           01:24 PM, 26th Nov                   Nikhil                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:24 PM, 26th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1760555