Subject: Ticket Assigned - Conversation with hi divya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Nov 2020 08:31:46 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi    divya hi    divya                    Bot:  Hi again! Bot:  Hi again! Bot:  Please enter your name Bot:  Please enter your name Customer:  hi    divya Bot:  Hi Hi    Divya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:52 PM, 24th Nov                   Ishan                   Hi Divya, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process.           07:53 PM, 24th Nov                     hi    divya                    Hi..it's not exactly a return process... One of the product that I received was damaged.. I would like a replay for the same           07:54 PM, 24th Nov                     hi    divya                    Replacement*           07:54 PM, 24th Nov                     hi    divya                    Juniors bee music pull bell toy           07:54 PM, 24th Nov                   Ishan                   We apologize for the inconvenience caused to you. We understand you were expecting the item to arrive at you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.           07:57 PM, 24th Nov                   Ishan                   We request you to help us with some images of the item you have received so that we can assist you better.           07:58 PM, 24th Nov                     hi    divya                    Yes please wait           07:58 PM, 24th Nov                     hi    divya                             07:59 PM, 24th Nov                     hi    divya                    The toy is supposed to make music when pulled by the string           08:00 PM, 24th Nov                     hi    divya                    However the string doesn't pull and there is no music           08:00 PM, 24th Nov                   Ishan                   May I request you to please stay on-hold while I retrieve the information.           08:04 PM, 24th Nov                     hi    divya                    Yes pleasr           08:04 PM, 24th Nov                   Ishan                   In the mean time, we request you to please confirm us your order id           08:05 PM, 24th Nov                     hi    divya                    8216512502           08:06 PM, 24th Nov                   Ishan                   Thank you for confirming me.            08:07 PM, 24th Nov                   Ishan                   This is surely not the experience we want our customers to have when they shop with us.           08:11 PM, 24th Nov                   Ishan                   I request you to please consider this as a rare case           08:11 PM, 24th Nov                   Ishan                   As a token of apology for inconvenience caused, we have initiated a refund for the Juniors bee music pull bell toy.           08:12 PM, 24th Nov                   Ishan                   Is there anything else I can help you with?            08:14 PM, 24th Nov                     hi    divya                    Thankyou...no nothing else           08:14 PM, 24th Nov                   Ishan                   We have initiated your refund in your my credit.           08:15 PM, 24th Nov                   Ishan                   You can use your my credit account in your online purchase in 5 easy steps: ​ Step 1 - Simply log into your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           08:15 PM, 24th Nov                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           08:19 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1749347