Subject: Ticket Assigned - Conversation with siddique
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Nov 2020 08:31:46 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with siddique siddique                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  siddique Bot:  Hi Siddique ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507645148            08:03 PM, 24th Nov                   Rehan                   Hi Siddique, Thank you for contacting us. My name is Rehan. How may I help you?           08:04 PM, 24th Nov                     siddique                    I want to return 1 item from offer of 20% off on 2           08:05 PM, 24th Nov                   Rehan                   May I request you to please stay on-hold while I retrieve the information.           08:06 PM, 24th Nov                   Rehan                   Thank you for your patience.           08:07 PM, 24th Nov                     siddique                    I have ordered 2 mens jackets from an offer of 20%  off on 2 and now i want to return 1 jacket from them or exchange it           08:08 PM, 24th Nov                   Rehan                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           08:08 PM, 24th Nov                   Rehan                   ·You can now drop off your return to any (MAX) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           08:08 PM, 24th Nov                   Rehan                   We are not getting a response from you. Are we still connected?           08:10 PM, 24th Nov                     siddique                    I have tried this above given way but its showing the option to return 2 items together           08:11 PM, 24th Nov                     siddique                    I want to return only 1 item from that offer           08:12 PM, 24th Nov                   Rehan                   Please be assured, you have to return both items as you have purchased this item with a promotion.           08:13 PM, 24th Nov                     siddique                    X           08:13 PM, 24th Nov                   Rehan                   Is there anything else I can help you with?            08:14 PM, 24th Nov                     siddique                    Ok           08:14 PM, 24th Nov                     siddique                    Thank you           08:14 PM, 24th Nov                   Rehan                   It was a pleasure to assist you. Thank you for shopping with us and have a wonderful day.           08:14 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1749312