Subject: Ticket Assigned - Conversation with azeem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Nov 2020 08:31:45 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with azeem azeem                    Bot:  Hi again! Bot:  Please enter your name Customer:  azeem Bot:  Hi Azeem ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:46 PM, 24th Nov                   Ishan                   Hi Azeem, Thank you for contacting us again. My name is Ishan. I can see that you have contacted us regarding order update.           07:49 PM, 24th Nov                     azeem                    I HAVE MANY PROBLEMS WITH MY REFUND WHAT IS THIS           07:49 PM, 24th Nov                   Ishan                   We sincerely apologize for the inconvenience caused to you.           07:51 PM, 24th Nov                   Ishan                   Kindly share us with the order id in order to assist you better           07:51 PM, 24th Nov                     azeem                    ORDER NO 6237698608 I RETURNED BEFORE 1 MONTH           07:52 PM, 24th Nov                   Ishan                   May I request you to please stay on-hold while I retrieve the information.           07:54 PM, 24th Nov                     azeem                    OK           07:54 PM, 24th Nov                   Ishan                   We would like to inform you that the refund amount of SAR 134.30 with respect to the order id 6237698608 has already been processed from our side on Nov 17, 2020. For your reference the transaction id is 169999990020656934           07:55 PM, 24th Nov                   Ishan                   Please note that it will take 4 - 15 days to reflect it in your account, If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account.            07:55 PM, 24th Nov                     azeem                    ORDER NO 6235146585           07:57 PM, 24th Nov                     azeem                    IRETURN 6 ITEM BUT IRECIVED ONLY 2 ITEM MONEYWHY           07:57 PM, 24th Nov                   Ishan                   May I request you to please stay on-hold while I retrieve the information.           08:00 PM, 24th Nov                   Ishan                   We would like to inform you that we have escalated the issue to the relevant team and will get back to you as soon as possible.           08:04 PM, 24th Nov                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           08:07 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1749261