Subject: Ticket Assigned - Conversation with shamnad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Nov 2020 08:31:25 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shamnad shamnad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shamnad Bot:  Hi Shamnad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0590425018            06:43 PM, 24th Nov                   Ishan                   Hi Shamnad, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries.           06:43 PM, 24th Nov                     shamnad                    Sir, hi how are you           06:43 PM, 24th Nov                   Ishan                   I am fine           06:43 PM, 24th Nov                     shamnad                    Im shamnad, i have some doubts sbout my purchase and products           06:44 PM, 24th Nov                   Ishan                   No worries, we are here for you.           06:44 PM, 24th Nov                     shamnad                    I looking for buy perfums from center point online, how i known perfum is authentic or not? You give any guarantees that           06:45 PM, 24th Nov                     shamnad                    If i buy a product it wasn't authentic, can i return to possible that?           06:46 PM, 24th Nov                   Ishan                   Sure, you can return the product to ant Centrepoint store else raise a return request online.           06:46 PM, 24th Nov                     shamnad                    If refund available?           06:47 PM, 24th Nov                     shamnad                    Your online product is original ? I mean perfume?           06:48 PM, 24th Nov                   Ishan                   We would like to inform you that every product at our Centrepoint goes through a strict quality check so be assured that all products will be authentic.           06:48 PM, 24th Nov                     shamnad                    My last question, when this offers till close?           06:49 PM, 24th Nov                   Ishan                   When you have received your product, you have 14 days to return the product.           06:51 PM, 24th Nov                     shamnad                    No sir i means this center point offers which date close?           06:52 PM, 24th Nov                     shamnad                    Thanks for supporting me,           06:53 PM, 24th Nov                   Ishan                   The white wednesday sale is going on from Nov 20th - 03rd Dec           06:55 PM, 24th Nov                   Ishan                   Is there anything else I can help you with?            06:58 PM, 24th Nov                   Ishan                   I'm not getting a response from you. Are we still connected?           07:01 PM, 24th Nov                   Ishan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:04 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1748774