Subject: Ticket Assigned - Conversation with sadia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Nov 2020 08:03:03 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sadia sadia                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  sadia Bot:  Hi Sadia ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543665225            08:59 AM, 24th Nov                     sadia                    i ammnot able to select the return item i want to return the item Jump suit           09:00 AM, 24th Nov                     sadia                    i cannot able to select the return item i want to return the item Jump suit           09:01 AM, 24th Nov                     sadia                    ??           09:01 AM, 24th Nov                     sadia                    any one is ther           09:01 AM, 24th Nov                     sadia                    ??           09:03 AM, 24th Nov                   Rehan                   Hi Sadia, Thank you for contacting us. My name is Rehan. How may I help you?           09:03 AM, 24th Nov                     sadia                    very bad service still no one reply           09:03 AM, 24th Nov                     sadia                    i cannot able to select the return item i want to return the item Jump suit           09:04 AM, 24th Nov                     sadia                    i want to return an item           09:04 AM, 24th Nov                     sadia                    why you are not replying??           09:04 AM, 24th Nov                     sadia                    ?????           09:05 AM, 24th Nov                     sadia                    Rehan ??           09:05 AM, 24th Nov                   Rehan                   May I request you to please stay on-hold while I retrieve the information.           09:05 AM, 24th Nov                     sadia                    ok           09:07 AM, 24th Nov                     sadia                    how much time you will take           09:07 AM, 24th Nov                   Rehan                   Thank you for your patience.           09:08 AM, 24th Nov                     sadia                    ??           09:08 AM, 24th Nov                   Rehan                   Please confirm with us that you wanted to return ''Striped V-neck Jumpsuit with Extended Sleeves and Tie Ups'' this item so we will raise a return request on your behalf.           09:09 AM, 24th Nov                     sadia                    yes           09:09 AM, 24th Nov                     sadia                    i want to returm the Jumpsuit           09:09 AM, 24th Nov                     sadia                    please raise the return request and pick the item then refund           09:10 AM, 24th Nov                     sadia                    return request is generated ??           09:11 AM, 24th Nov                   Rehan                   Please hold on so we will raise a return request on your behlaf.           09:12 AM, 24th Nov                     sadia                    yes           09:12 AM, 24th Nov                   Rehan                   Thank you for your patience.           09:16 AM, 24th Nov                   Rehan                   We have now raise a return request for your item.           09:16 AM, 24th Nov                   Rehan                   The Courier partner will contact you before collecting your return item. Once the item will be collected and delivered to the warehouse so after the quality check you will receive your refund within 4-15 working days to your card.           09:16 AM, 24th Nov                     sadia                    why u are soo slow           09:17 AM, 24th Nov                   Rehan                   Please be assured, as per your request we have raised a return request for your item.           09:20 AM, 24th Nov                   Rehan                   We are not getting a response from you. Are we still connected?           09:23 AM, 24th Nov                   Rehan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:25 AM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1744700