Subject: Ticket Assigned - Conversation with reham
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Dec 2020 08:32:36 +0000

Hi Amit Raghav,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reham reham                    Bot:  Hi again! Bot:  Please enter your name Customer:  reham Bot:  Hi Reham ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  IMAGE Agent:  Hi Reham, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  IMAGE Agent:  please tell the query ? Customer:  I returned 2 pants but you refund only one Agent:  Please tell the order number ? Customer:  6243582465 Agent:  let me check Customer:  Ok Agent:  refund has been done for SAR 139 on 11/21/20 with the transaction ID 169999990031739806 the amount will take 2-15 business days to reflect back Customer:  Yes but i return 2 pants each one for 139 Customer:  Means  278 Customer:  Irecieved only 139 Agent:  Yes for second refund I need to escalate the case Customer:  IMAGE Customer:  This is two not one Customer:  IMAGE Agent:  I know that is why i will forward the case Agent:  so the concern team work on it to resolve it Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reham ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Reham, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reham ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Reham, Thank you for contacting us. My name is Amir. How may I help you? Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  6243582465 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reham ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Reham, Thank you for contacting us. My name is Nitesh Customer:  I returnec two pants but only one refunded Customer:  Returned Agent:  Please specify your order ID so we can check assist further. Customer:  IMAGE Customer:  6243582465 Agent:  Thank you for waiting Agent:  As per the records, the refund of SAR139.00 has been processed from our side under transaction ID: 169999990031739806 Agent:  ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms. Agent:  You can also check with your bank with the mentioned transaction ID as a reference. Agent:  Is there anything else we can assist you with today? Customer:  There is two return at the same time one already refunded but the other not Customer:  IMAGE Customer:  IMAGE Agent:  As per our records, the refund has been processed from our end. Agent:  You can also check with your bank with the mentioned transaction ID as a reference. Customer:  You notice that there is two refund each one 139 Customer:  One recieved but the other not Agent:  Thank you for waiting Agent:  We are now checking with our relevant team regarding the refund for second transaction and will update you on your mail: [email-masked] Customer:  Ok Agent:  We thank you for your understanding and co-operation Agent:  Is there anything else we can assist you with today? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reham ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:03 PM, 08th Dec                   Anvesh                   Hi Reham, Thank you for contacting us. My name is Anvesh. How may I help you?           09:04 PM, 08th Dec                     reham                    6240763690           09:05 PM, 08th Dec                     reham                    Any updates about this order           09:05 PM, 08th Dec                   Anvesh                   6243582465, is this is the order?           09:06 PM, 08th Dec                     reham                    No this is another one           09:07 PM, 08th Dec                   Anvesh                   As I checked,  the refund of SAR 205.02 has been processed on Novmeber 28th, 2020 with transaction ID 169999990026811047 for order 6240763690 for returned items.           09:08 PM, 08th Dec                     reham                    Also refunding problem           09:08 PM, 08th Dec                   Anvesh                   Please be informed, the bank process takes 2-15 business days to reflect the amount in your source account from the date of refund processed.           09:08 PM, 08th Dec                     reham                             09:08 PM, 08th Dec                     reham                    This problem fom your side I already check with my bank           09:09 PM, 08th Dec                   Anvesh                   Yes, as the payment declined multiple times, we have processed the refund manually.           09:10 PM, 08th Dec                     reham                    The both orders nothing reflects in my account           09:10 PM, 08th Dec                     reham                    What should i do ????           09:11 PM, 08th Dec                   Anvesh                   The refund has been processed manually on November 28th for order 6240763690.           09:11 PM, 08th Dec                   Anvesh                   The amount will be reflected in your source account within 2-15 business days from the date of refund initiated.           09:11 PM, 08th Dec                   Anvesh                   Please do not worry, you will defnitely receive your refund.           09:11 PM, 08th Dec                     reham                    Ok           09:12 PM, 08th Dec                     reham                    Thank you           09:12 PM, 08th Dec                   Anvesh                   Thank you for understanding and cooperation.           09:12 PM, 08th Dec                   Anvesh                   Is there anything else I can help you with?           09:12 PM, 08th Dec                   Anvesh                   Hi, I'm not getting a response from you. Are we still connected?           09:15 PM, 08th Dec                   Anvesh                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:19 PM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1849135